team leader - level 2 application support in brno

posted
job type
stálý úvazek
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job details

posted
location
brno, jihomoravský kraj
job category
Zákaznický servis
job type
stálý úvazek
reference number
1886
apply now

job description

Our client provides business consulting, technology, engineering and outsourcing services to help clients build tomorrow’s enterprise.

Our rapid growth and success has opened up an opportunity for an IT application support Team Leader (15-20 FTE) in Brno.


What will be your responsibilities?

  • Managing the performance of the team, ensuring that all service levels are met
  • Accountable for the SLAs and KPIs for the support service and ensure accurate reporting
  • Setting, managing and achieving strategic goals for the team
  • Monitoring risk of service provided and ensuring implementation of mitigation measures
  • Coaching, mentoring and developing team members
  • Providing operational support to team members
  • Handling client communication and escalations
  • Coordinate with domain, technical and process competencies to bring in added value to delivery


What is your profile?

  • Minimum 5 years of working experience and 2 years in a people management role
  • Strong leadership/people management background
  • Strong analytical skills
  • Understanding of ITIL and SDLC Processes.
  • English language fluency
  • Technical education (IT related qualifications) and/or experience in the relevant field
  • Working Experience with JAVA or .NET technologies
  • Proficient in databases (Oracle, MySQL, MSSQL)
  • In depth knowledge of Object Oriented Principles (OOP)
  • Experience in executing/ leading IT projects


What do we offer?

  • Competitive salary
  • Initial Accommodation - 2 weeks accommodation provided by the company on joining
  • Lunch - monthly lunch vouchers
  • Initial/ongoing technical training, the opportunity to work towards ITIL certificate.
  • Training opportunities - Professional training provided by experts - Six Sigma Green Belt , Analytical Skills , Innovative Thinking , Leadership Training, MS Office etc.