Are you looking for an entry level position in Technical Support?Are you located within Atlantic Canada?We are pleased to offer you this new and exciting CONTRACT requirement with our client for the position of:TECHNICAL SUPPORT - Entry Level REMOTE-Start: Immediately-Estimated length: 6+ months-Location: REMOTEIdeal locations are in Halifax NS or Moncton NB areas.AdvantagesYou will be working with our client who is a leading employer in the local market.Responsibilities• Communicating with customers via an inbound phone queue and self-service ticketing system, and performing follow-ups via phone, chat, and email.• Logging, triaging, troubleshooting, and resolving technical incidents and service requests in our service management system;• Escalating unresolved incidents and requests to next level support;• Installation and configuration of desktop software;• Basic security functions (password resets, multi-factor authentication administration, identification and reporting of potential cybersecurity events);• Research and document resolutions in an online IT knowledge database, as well as contributing to the creation and maintenance of end-user documentation;• Participate in a rotating 24/7 on-call technical support rotation;QualificationsREQUIREMENTS:-Education: post-secondary education in a computer technology related program, or equivalent experience.-The ability to work independently;-Strong written and spoken communication skills-Troubleshooting/problem-solving ability.NICE TO HAVE:Experience in a technical support role-Technical skills: Familiarity with Active Directory, Powershell, Windows 10 policies and administration, and IT Service Management system would be an asset.-Bilingual FrenchPLEASE NOTE:You will be required to obtain a Reliability Security Clearance which means you must have been in Canada for the last 5 years.Background check is requiredSummaryDo you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!Randstad TechnologiesCanada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.