社名
社名非公開
職種
運用、保守、監視、テクニカルサポート
業務内容
...
Key responsibility 1 : Daily local support (incident support)-Communicate with business (manager/leader)-Prioritize each issues with business team, then propose workaround.-Issue analysis following priority.-Monitoring support SLA and submit management reports regularly-Raise to HQ IT team and coordination in some cases.Key responsibility 2 : System release support -Confirm release overall (scope/duration/brand involvement)-Communicate to local business team to arrange release user test-Set up user test (location, machine environment and data etc..)-Coordinate user test and manage test progress and issues.Key responsibility 3 : Coordination between Global and local-Following up incident resolution and releases -Support the business in communicating with Global teamKey responsibility 4 : Creation of knowledge base-Summarizing issue types and creating troubleshooting manual -Creating system introduction and operating manual
求められる経験
- Strong communication skill (business requirement/project coordination experience)
- Strong Problem solving skill.
- Good understanding of basic business applications (retail application is a plus)
- Strong ownership of tasks.
- Business level of Japanese and English language
(should manage E-mail, conf-call. And sometimes go business trip to HQ (or other regions))
- User support experience over 2 years (internal business application support experience)
- Salesforce experience is a plus.
保険
健康保険,厚生年金保険,雇用保険
休日休暇
日曜日,土曜日,祝日
給与
年収500 ~ 800万円
賞与
0
show more
社名
社名非公開
職種
運用、保守、監視、テクニカルサポート
業務内容
Key responsibility 1 : Daily local support (incident support)-Communicate with business (manager/leader)-Prioritize each issues with business team, then propose workaround.-Issue analysis following priority.-Monitoring support SLA and submit management reports regularly-Raise to HQ IT team and coordination in some cases.Key responsibility 2 : System release support -Confirm release overall (scope/duration/brand involvement)-Communicate to local business team to arrange release user test-Set up user test (location, machine environment and data etc..)-Coordinate user test and manage test progress and issues.Key responsibility 3 : Coordination between Global and local-Following up incident resolution and releases -Support the business in communicating with Global teamKey responsibility 4 : Creation of knowledge base-Summarizing issue types and creating troubleshooting manual -Creating system introduction and operating manual
求められる経験
- Strong communication skill (business requirement/project coordination experience)
- Strong Problem solving skill.
- Good understanding of basic business applications (retail application is a plus)
...
- Strong ownership of tasks.
- Business level of Japanese and English language
(should manage E-mail, conf-call. And sometimes go business trip to HQ (or other regions))
- User support experience over 2 years (internal business application support experience)
- Salesforce experience is a plus.
保険
健康保険,厚生年金保険,雇用保険
休日休暇
日曜日,土曜日,祝日
給与
年収500 ~ 800万円
賞与
0
show more