Our client doesn't want you to be ‘satisfied’ with your job. They want you to be curious, inspired, challenged, and most of all, excited about new possibilities. Are you driven by challenges? Like working in a "People First" environment?Are you looking to start your career at a thriving financial institution? If so, this is the job for you!ResponsibilitiesParticipant Services/ Retirement Associate: The division this department is in is called IIG, Institutional Investor Group, this division works with all employer-sponsored retirement accountsTypes of calls: address changes, beneficiary changes, loans, withdraws from 401K, tax/penalty questions, assisting Participants with website account inquiries (unlocking their account, changing passwords, etc)Requirements:Bachelor degree or equivalent combination of training preferred. High school diploma or GED required.Minimum one year general experience. Prior customer service experience, preferably in financial services is preferred.Ability to relate, empathize and quickly build rapport with participants.SkillsCustomer ServiceCustomer supportBasic Software SkillsTelephone EtiquetteEmpathyTyping SkillsFollow-upActive ListeningClient ServiceEducationHigh School (required)QualificationsYears of experience: 1 yearExperience level:Entry LevelShift: FirstWorking hours: 6:30 AM - 7 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.