customer service advisor.

Our customers are the most important part of our business and as a member of the customer service centre, it is vital that you have the passion as a customer service professional to deliver excellence every time!

We are growing as a company and the Customer Service Centre receives circa 3500 inbound calls per day. We're looking for someone who can demonstrate strong communication skills, is a high achiever who drives to meet and exceed KPIs but also has experience of prioritising and managing their own time. This will be measured against the high standards of customer satisfaction we set ourselves, are you up to the challenge? If you are, then you sound perfect for our team!

*Please note candidates will need an adequate home working space and broadband*
It is essential that you have reliable broadband with a minimum 30Mbps download and 10Mbps upload speed.

Benefits:
*Strong family friendly policies
*Remote working
*Learning & Development
*Annual leave starts from 26 days plus bank holiday
*Excellent Pension Scheme - double contribution up to 6%
*Generous non-contributory life Assurance
*Great places to work certified 2022
*Best Workplaces for Women - ranked 23 in the UK

Potential to earn an additional £1,500 within the first 18 months by passing probation and becoming multiskilled!

Responsibilities:
* Dealing with a range of enquiries which could include maintenance repairs new and existing, housing management, account information - such as paying rent, money advice and support, Buying and selling property, and general leasehold enquiries
* Answers customers messages via multiple channel such as telephone, email and any inhouse packages to enhance the customer service experience
* Provide accurate and appropriate information to the enquiry
* Keeping confidential record of customer interaction, transactions comments and complaints, using the tools provided
* Comply with company policy and procedures and advocate company values
* Provide first contact resolution where possible, through ownership of queries and taking the relevant action required
* This may include liaising with other departments where needed
* Play an active role towards departmental KPIs and company objectives

What you need to succeed:
* Clear communication skills both written and verbal
* Excellent listening skills
* Remain resilient and focused while handling difficult conversations
* Be able to work in a fast-paced environment and under pressure
* Be able to communicate and engage with the diverse and wide range needs from our customers and stakeholders
* Able to use positive and empathic language to influence both internal and external stakeholders
* Confidence to work individually whilst also having the ability to work collaboratively, playing an active role in both your team and overall department
* Responsible for your own time management and adhering to schedule
* Computer literacy, to be able to navigate multiple company software applications while still actively listening.
* Problem solver using own initiative and take a common sense approach
* Target driven to achieve your individual KPIs and objectives
* Be responsible for your own learning (seeking advice, support, help and guidance when required

There will be a mandatory 6-week training programme via Microsoft Teams. Please kindly note, you will need to be able to commit to the 6 weeks full-time training from the start date. We will not be able to authorise holiday during the first 3 weeks of this training.

Shortlisted applicants will be invited to book their assessment day, consisting of two stages at one of the below office locations:

Sale, Manchester

If successful, the client will supply you with a Microsoft surface pro, monitor, keyboard, mouse, and headset, which you will be asked to collect from either our Sidcup, Stratford or Manchester office a few days before the start date.

*You need to have a quiet, suitable workspace, a desk and chair. It is essential that you have reliable broadband with a minimum 30Mbps download and 10Mbps upload speed. We will ask for proof of your broadband speed and home set-up if offered the role. Although this is a home working contract, you may be required to attend the Sidcup office for training and meetings on an ad-hoc basis.

There will be a mandatory 6-week training programme via Microsoft Teams. Please kindly note, you will need to be able to commit to the 6 weeks full-time training from the start date. We will not be able to authorise holiday during the first 3 weeks of this training.

What you need to do now:

To apply, please click 'apply now' to send your CV.
Please note, due to a high amount of applications we may not be able to respond to every applicant. If you do not hear back to us within the next 4 weeks, please consider your application as unsuccessful.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.