社名
社名非公開
職種
フィールドサービスエンジニア
業務内容
...
Provide expert technical support to our distributors and end usersReporting directly to Customer Support Manager in Japan, you will be responsible for resolving all kinds of customer issues in the shortest possible time by supporting our distributors, system integrators and end users in Japan. You will be expected to travel approximately up to 75% of the time, with regular domestic travel and occasional international travel. Your role will also include the following tasks: •Providing Field Support required to support distributors and end users in resolving complex issues•Responding to troubleshooting calls and/or emails in a timely and responsible manner•Case Escalation to Application Engineering & Product Support Engineering as necessary•Providing Service Training to distributors and end users in classroom training and onsite•Managing Cases from Customers (RMA, Service & Support)•Queue Management to reduce long running issues and drive KPI to manage the issues
求められる経験
To gain success in the job it is important that you are outgoing, service-minded and that you can commit at different organizational levels and in different correlations. You should have experience from a support/service department – preferably with experience within diagnosis and debugging in the field. The job demands that you have documented practical experience within automation – preferably with knowledge of mechanical and electronic products. Furthermore, you have experience with technical training and customer visits. To be considered for the job it is vital that you are fluent in both verbal and written Japanese and English communication. The ideal candidate has:
•Bachelor degree or higher in Engineering/Computer Science related subject
•Minimum five years’ experience in robotics or automation industry
•Experience in customer service / after service support on-site
•Excellent computer and interpersonal skills
•Interest or some experience in programming language such as C++/Java/Python - a plus
保険
健康保険,厚生年金保険,雇用保険,労災保険
休日休暇
日曜日,土曜日,祝日
給与
年収400 ~ 800万円
賞与
年2回
show more
社名
社名非公開
職種
フィールドサービスエンジニア
業務内容
Provide expert technical support to our distributors and end usersReporting directly to Customer Support Manager in Japan, you will be responsible for resolving all kinds of customer issues in the shortest possible time by supporting our distributors, system integrators and end users in Japan. You will be expected to travel approximately up to 75% of the time, with regular domestic travel and occasional international travel. Your role will also include the following tasks: •Providing Field Support required to support distributors and end users in resolving complex issues•Responding to troubleshooting calls and/or emails in a timely and responsible manner•Case Escalation to Application Engineering & Product Support Engineering as necessary•Providing Service Training to distributors and end users in classroom training and onsite•Managing Cases from Customers (RMA, Service & Support)•Queue Management to reduce long running issues and drive KPI to manage the issues
求められる経験
...
To gain success in the job it is important that you are outgoing, service-minded and that you can commit at different organizational levels and in different correlations. You should have experience from a support/service department – preferably with experience within diagnosis and debugging in the field. The job demands that you have documented practical experience within automation – preferably with knowledge of mechanical and electronic products. Furthermore, you have experience with technical training and customer visits. To be considered for the job it is vital that you are fluent in both verbal and written Japanese and English communication. The ideal candidate has:
•Bachelor degree or higher in Engineering/Computer Science related subject
•Minimum five years’ experience in robotics or automation industry
•Experience in customer service / after service support on-site
•Excellent computer and interpersonal skills
•Interest or some experience in programming language such as C++/Java/Python - a plus
保険
健康保険,厚生年金保険,雇用保険,労災保険
休日休暇
日曜日,土曜日,祝日
給与
年収400 ~ 800万円
賞与
年2回
show more