customer service (grade 3) @global chemical company.

Drive customer satisfaction and optimize supply chain processes in a key role at a multinational leader.■About the companyOur client is a global leader in the chemical industry, committed to innovation and sustainability. Representing diverse sectors, including materials, agricultural solutions, and performance products, they are now looking to grow their Customer Service team in Japan.■Role & ResponsibilitiesAs a Customer Service Specialist, you will play a critical role in managing order-to-cash processes, resolving customer inquiries, and optimizing supply chain operations. You will contribute to strategic initiatives, manage customer relationships, and ensure efficient service delivery. You will also monitor key performance indicators and drive continuous improvement activities to meet sales, profit, and growth targets.■Main tasks include・Manage order-to-cash processes for the EM business, ensuring accuracy and efficiency.・Provide proactive solutions to business operations by analyzing and reviewing OTC operations.・Monitor and analyze SCM KPIs to identify areas for improvement and execute related activities.・Contribute to achieving sales, profit, and growth targets by offering exceptional customer service.・Participate in SCM-related and integration projects, supporting project goals and timelines.If you are interested in this exciting opportunity, apply now.We look forward to hearing from you.#LI-Hybrid

求められる経験
■Requirements
・Must have 2+ years of experience in supply chain, with a focus on customer service.
・Must have a Bachelor's degree in Supply Chain, Logistics, or a related field.
・Experience with SAP or other ERP systems is essential.
・Must have strong knowledge of sales and OTC processes.
・Must have experience in project management.
・Business level English is required.
・Strong analytical and problem-solving skills.
・Excellent communication and interpersonal skills.

保険
健康保険　厚生年金保険　雇用保険

休日休暇
土曜日　日曜日　祝日

給与
年収500 ～ 700万円

賞与
-
雇用期間
期間の定めなし