社名
社名非公開
職種
フィールドサービスエンジニア、カスタマーサービス
業務内容
...
ResponsibilitiesManage effective and efficient customer servcie and operational improvements through order processing, call center management, credit card settlements etc. to meet business needs in cooperation with Finance, Logistics, and other departments.Main Tasks Control order processing in SAP Manage Customer Service Team (10 staff) Promote customer satisfaction through call center management Continuous improvement of accuracy and efficiency related to invoicing process in cooperation with Finance Team Control Order to Shipment processes in cooperation with Logistics Team Support projects and problem solving based on the communication with HQ and APAC Operational support of internal customers (other departments) based on the business and operational needs Training and coaching of Customer Service teamSkills and Experiences Utilization of SAP (SD module) Excel skill (processing using pivot, formula etc.) Mindset for accuracy and efficiency improvement People management (2-3 or more staff) Flexible communication English (business level) Hands-on
求められる経験
Customer Service
保険
健康保険
休日休暇
日曜日,土曜日,祝日
給与
年収800 ~ 1,200万円
賞与
Yes
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社名
社名非公開
職種
フィールドサービスエンジニア、カスタマーサービス
業務内容
ResponsibilitiesManage effective and efficient customer servcie and operational improvements through order processing, call center management, credit card settlements etc. to meet business needs in cooperation with Finance, Logistics, and other departments.Main Tasks Control order processing in SAP Manage Customer Service Team (10 staff) Promote customer satisfaction through call center management Continuous improvement of accuracy and efficiency related to invoicing process in cooperation with Finance Team Control Order to Shipment processes in cooperation with Logistics Team Support projects and problem solving based on the communication with HQ and APAC Operational support of internal customers (other departments) based on the business and operational needs Training and coaching of Customer Service teamSkills and Experiences Utilization of SAP (SD module) Excel skill (processing using pivot, formula etc.) Mindset for accuracy and efficiency improvement People management (2-3 or more staff) Flexible communication English (business level) Hands-on
求められる経験
Customer Service
保険
健康保険
...
休日休暇
日曜日,土曜日,祝日
給与
年収800 ~ 1,200万円
賞与
Yes
show lessshow more