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customer service manager.

job details

summary

    job details
    社名
    社名非公開

    職種
    カスタマーサービス

    業務内容
    ・ Drive team operational performance to provide effortless customer experience in alignment with brand standards・ Assess KPIs to measure the growth and performance of the team, providing insights and reports as needed and using these metrics to consistently drive productivity and efficiency in team performance・ Utilize product and industry knowledge, gather and synthesize relevant data, suggest improvements in the tools and techniques to help scale performance and drive operational efficiencies・ Oversee complaint and compensation management by providing guidelines to the team・ Provide team with mentorship and coaching through a variety of mechanisms to deliver effortless customer service that improve both individual and team performance・ Participate in interviewing, selection, hiring, and training of team members

    求められる経験
    ・5+ years of work experience in customer service with 2+ years of direct people management
    ・5+ years of customer service, digital (e-commerce), and/or retail experience
    ・Experience building and scaling customer service operations, particularly in a dynamic, fast-paced environment
    ・Strong quantitative skills to analyze data and metrics to identify opportunities and optimize new ways to exceed customer expectations
    ・Exceptional and effective verbal and written communication skills in both Japanese and English
    ・Ability to effectively influence and communicate cross functionally
    ・Passion for ensuring excellent customer service while developing and improving team performance
    ・Strong ownership and result-oriented person

    保険
    健康保険,厚生年金保険,雇用保険

    待遇・福利厚生
    -

    休日休暇
    日曜日,土曜日,祝日

    給与
    年収800 ~ 900万円

    賞与
    -
    社名
    社名非公開

    職種
    カスタマーサービス

    業務内容
    ・ Drive team operational performance to provide effortless customer experience in alignment with brand standards・ Assess KPIs to measure the growth and performance of the team, providing insights and reports as needed and using these metrics to consistently drive productivity and efficiency in team performance・ Utilize product and industry knowledge, gather and synthesize relevant data, suggest improvements in the tools and techniques to help scale performance and drive operational efficiencies・ Oversee complaint and compensation management by providing guidelines to the team・ Provide team with mentorship and coaching through a variety of mechanisms to deliver effortless customer service that improve both individual and team performance・ Participate in interviewing, selection, hiring, and training of team members

    求められる経験
    ・5+ years of work experience in customer service with 2+ years of direct people management
    ・5+ years of customer service, digital (e-commerce), and/or retail experience
    ・Experience building and scaling customer service operations, particularly in a dynamic, fast-paced environment
    ・Strong quantitative skills to analyze data and metrics to identify opportunities and optimize new ways to exceed customer expectations
    ・Exceptional and effective verbal and written communication skills in both Japanese and English
    ・Ability to effectively influence and communicate cross functionally
    ・Passion for ensuring excellent customer service while developing and improving team performance
    ・Strong ownership and result-oriented person

    保険
    健康保険,厚生年金保険,雇用保険

    待遇・福利厚生
    -

    休日休暇
    日曜日,土曜日,祝日

    給与
    年収800 ~ 900万円

    賞与
    -