We are seeking a professional Customer Support Representative with 3+ years experience working with Consumer Goods. In this position you will ensure the accurate processing of customer orders while maintaining service excellence and customer satisfaction. This includes but not limited to; set-up, pricing, issue resolution, reporting and maintenance of accounts.skills required:Ability to remain professional and courteous with customers at all times. Ability to multi-task, prioritize and manage time effectively. strong organizational skills. Must have a command of the English language. Excellent written and verbal communication skills. Articulate and pleasant phone manner. Must be PC literate with working knowledge of Microsoft Office Suite and database applications. ResponsibilitiesCommunicate with customers via email, telephone, fax, and/or mail to take and process ordersProvide information on order status, lead time, product availability, pricing, retail sources of supply, repairs, and billing. Resolve concerns/questions to ensure customer satisfaction.Apply account, salesman, pricing, terms, and promotional information required to further process orders Record and process customer requests, special requirements, and customer issues using NetSuite CRM program.Present coded orders for entry on a timely basis and resolve questions related to those orders promptly.Process appropriate request for merchandise returns.Process and follow up on EDI orders Coordinate maintenance of Customer Master File and Customer Item Profile Records with supervisory personnel.SkillsFollow-upActive ListeningTelephone EtiquetteInterpersonal SensitivityAdapting to ChangeBasic Computer SkillsCustomer RelationsClient ServiceCUSTOMER ORDERS/SALES (3 years of experience is required)Consumer Goods (3 years of experience is required)EducationHigh School (required)QualificationsYears of experience: 3 yearsExperience level:ExperiencedShift: FirstWorking hours: 7:30 AM - 3:30 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.