Customer Service/Order Management in Mississauga!Do you have strong customer service and order management experience? Do you enjoy working in a position where you have to wear multiple hats? Are you someone who can deliver excellent customer service experience and be reliable when meeting deadlines for the team? Then we have an amazing PERMANENT opportunity for you!We are looking for a Customer Service/Order Management for a PERMANENT opportunity in Mississauga. The company delivers world-class products and solutions for industrial air filtration. The ideal candidate will have past experience in handling inbound calls, while consistently providing customers with the highest quality of service, order management support and general admin duties. The successful candidate will join a fun, collaborative, energetic team that feels like a family!If you are interested in hearing more, please email your resume to firstname.lastname@example.org or email@example.comLocation: MississaugaHours of Work: M-F 8:30 to 5:00, 45 min lunchPay: $45-55K (Depending on experience)AdvantagesWhat are the advantages as a Customer Service Representative...- PERMANENT opportunity- Annual Pay of $45-55K (Depending on experience)- 2 weeks paid vacation, 3 weeks after 5 years- 5 paid personal days- Benefits package (After 3 months)- LT Disability, Pension Plan and health club membership subsidy- Growing organization, the potential for growth in the future- Annual performance review every April- A collaborative team that cares about each other and provides excellent training- Easily accessible location in MississaugaResponsibilitiesJob Responsibilities as a Customer Service Representative includes:- Day to Day Team Support- Answering phone calls and email inquiries from customers and sales team, providing quotations, product information or direct calls to appropriate persons for support- Order entry/Order Management- Invoicing including proforma invoices, tracking and collections for installment payments- Prepare bank deposits, processing credit applications and collection calls- Communicate with customers and internal sales members, accounting, procurement and administrative team- Monitoring inventory levels - turnover local stock, planning to meet sales inventory, create and track new part numbers/avoid duplication + parts + local source products sell price calculation, register/record parts costs and supplier- Issue P.O.’s to third party suppliers- Creating project codes and receiving stock into inventory- Assist in the creation of spreadsheets/maintain systems to track consumables and labour in projects, services and installation- Mailing invoices, mail distribution- Monitoring leads, contribution to team KPI’s- Understanding of taxes- Contribute to updating & Management of CRM Database- Collectively identify and record information that is valuable to ongoing concerns- Sales Data Management - Compiling data and creating reports for sales as directed- Other duties as they may be assignedQualificationsQualifications for the Customer Service Representative include...- Minimum of 3 to 5 years related experience- Customer service/Order Management experience is required- Experience in the IFS ERP system or any related software is an asset- Intermediate level of Excel is required- Ability to take initiative and multitask- Excellent verbal and written communication skills- Attention and accuracy to details- Ability to prioritize and take accountability- Excellent computer skillsSummaryHow to Apply?1. Send your resume to firstname.lastname@example.org or email@example.com!2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to firstname.lastname@example.org, along with your resume.Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to email@example.com, along with your resume.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.