customer support advisor (german speaker) (m/f/x).

As a Customer Support Advisor, you will be the first point of contact for our customers and a vital brand ambassador. If you enjoy delivering excellent customer service and solving problems, this is the perfect opportunity for you!

Key Responsibilities:

• Assist customers enthusiastically and professionally via inbound calls


• Provide product information and support sales over the phone


• Handle delivery issues, including tracking and problem resolution


• Troubleshoot account management and software functionality issues


• Deliver accurate, real-time responses to customer inquiries


• Keep detailed records of customer interactions and resolutions

What We’re Looking For:

• Fluent in German


• Previous experience in a call center environment (preferred)


• High school diploma or equivalent (higher education is a plus)


• Knowledge of technical troubleshooting methods (a bonus)