customer support - ge - en (m/f/x).

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job details

summary

job details

  • key responsibilities

    Your Mission: Delivering Exceptional User Experiences



    • Provide Stellar Support: Assist German-speaking users with their inquiries, concerns, and issues via email, chat, or phone.

    • Drive Customer Satisfaction: Exceed key performance indicators (KPIs) to ensure top-notch service delivery.

    • Become a Product Guru: Master the intricacies of our client's products and services to provide accurate and effective solutions.

    • Champion Data Privacy: Handle customer inquiries with utmost care, adhering to data protection and compliance standards.

    • Create Positive Interactions: Resolve customer issues promptly and professionally, leaving a lasting positive impression.

  • skills

    Are You Our Ideal Candidate?



    • Fluent German Speaker: Native or C1 level proficiency is essential.

    • Strong English Communication: Excellent verbal and written English skills.

    • Porto Resident: Ready to work on-site in our modern, central Porto office.

    • Detail-Oriented & Ethical: Possess a keen eye for detail and a strong work ethic.

    • Excellent Communicator: Strong communication skills and ability to follow guidelines.

    • Team Player: Collaborative and supportive team spirit.

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