We're recruiting a Service Desk Support Officer to provide responsive Level 1 & 2 IT support within a busy and supportive team environment. This is a hands-on role, ideal for someone with solid technical skills and a strong customer service mindset.
desktop support.
- bankstown, new south wales
- posted 23 april 2025
- closes 23 may 2025
job details
summary
- bankstown, new south wales
- contract
- full-time
- job categoryinformation technology
job details
Provide front-line IT support, troubleshoot incidents, and escalate as required.
Install, configure, and maintain hardware, software, and IT systems.
Monitor system performance and assist with IT setup activities.
Maintain documentation and contribute to process improvements.
Essential Skills & Experience
Tertiary qualifications in IT or equivalent experience
ITIL Foundation knowledge
Valid C Class Driver’s Licence
Proven experience in IT support, including customer-facing roles
Strong Microsoft Office and Microsoft OS/Network skills
Experience supporting Citrix environments
Excellent communication and problem-solving abilities
Ready for your next IT support role?
Apply now
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
We're recruiting a Service Desk Support Officer to provide responsive Level 1 & 2 IT support within a busy and supportive team environment. This is a hands-on role, ideal for someone with solid technical skills and a strong customer service mindset.
Key Responsibilities
Provide front-line IT support, troubleshoot incidents, and escalate as required.
Install, configure, and maintain hardware, software, and IT systems.
Monitor system performance and assist with IT setup activities.
Maintain documentation and contribute to process improvements.
Essential Skills & Experience
Tertiary qualifications in IT or equivalent experience
ITIL Foundation knowledge
Valid C Class Driver’s Licence
Proven experience in IT support, including customer-facing roles
Strong Microsoft Office and Microsoft OS/Network skills
Experience supporting Citrix environments
Excellent communication and problem-solving abilities
Ready for your next IT support role? ...
Apply now
show moreAt Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
skills
Microsoft Network/OS; Microsoft Office applications; Citrixqualifications
- Microsoft Network/OS
- Microsoft Office applications
- Citrix
education
Bachelor Degree
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