Are you fluent in Dutch? Are you passionate about delivering a unique customer experience and have a natural drive to help people? Are you a sports enthusiast looking for an opportunity to put your passion into action while representing one the biggest bicycle manufacturers worldwide? If all these describe you, keep reading & you realize that this Dutch Customer Service Advisor role is a chance that cannot be missed!
...dutch customer service advisor - sports & fitness.
- posted 1 april 2024
- closes 30 december 2024
key responsibilities
As a Dutch Customer Service Advisor, you will have the opportunity to:
- Manage incoming calls, chats, messages and emails
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and case handling quotas
- Keep records of customer interactions, process customer accouts and file documents
- Follow communication procedures, guidlines and policies
experience
Previous working experience in a similar role is not required.
skills
- Team spirit & flexibility to work in shifts
- Excellent verbal & written communication skills
- Client-centric mindset
qualifications
- Enthusiasm for bicycles or at least for sports in general. Active sport is a bonus
- Native/near native level in the Dutch language
- Good command of English
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills
- Ability to multi-task, prioritize and manage time effectively
the application process.
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