Are you passionate about customer service and fluent in German? Do you live in Portugal?
We are looking for candidates with excellent communication skills and a natural talent for understanding our customers' needs. Join our customer service team at a leading American multinational clothing and footwear company.
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e-commerce customer support - german/english (m/f/x).
- posted 4 days ago
- closes 24 october 2024
key responsibilities
You will be the key element in assisting customers throughout all aspects of their journey, from the moment they browse the brand’s website to the final resolution of their needs.
This includes:
guiding them in product selection;
resolving any website issues;
providing detailed product information and facilitating a seamless ordering process;
overseeing delivery processes, handling returns and refunds, and swiftly resolving any challenges that may arise along the way.
Additionally, you will play a crucial role in assisting customers with warranty-related issues.skills
Fluency in German and English, both spoken and written (mandatory);
High school diploma or higher education;
Broadband fiber internet connection (mandatory) as you will be working from home.
the application process.
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