service coordinator - egypt in Egypt

posted:
location
Egypt
job type
Permanent
reference number
BBBH11291
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job description

The job responsibilities are not limited to:

  • Provide back office support to Service Sales/Service/Spare Parts Engineers with the following Task
  • Preparing Service Quotation, AMC proposals with predefined formats
  • Monitor Service Sales Enquiry on daily basis and maintain the records & follow ups
  • Service Order processing eg. Customer creation in system, credit approvals, Service Sales Report for job (transfer sheet) and submit to Service Coordinator for execution.
  • Updating service enquiry & quotation records and updating on CRM against all Service Sales Engineers
  • Maintaining enquiry, quotation, order status reports and updating on daily basis and reporting to management as required.
  • Submit monthly KPI of enquiry response time( enquiry to quotation)
  • Follow up for renewals of maintenance contracts directly with customers.
  • Follow up of payments if necessary
  • Ensuring the availability all Pats in time at Warehouse as per commitment to customers.
  • Monitoring delivery of Parts by suppliers to ensure they are on time.

skills

"service coordination", "back office", "service quotation", "sales enquiry", HVAC, Quotation

qualification

  • Egyptian nationals will be given a preferrence because of the criticality of the role
  • Minimum 3 - 4 year experience in After Market/Sales coordinating role
  • Familiar with sales process, report and related documents
  • Basic Knowledge of HVAC and Engineering Service is an advantage
  • Business or Engineering graduate
  • Good communication skills in English (both written and oral compulsory)
  • Proficiency in MS Excel and Lotus Notes
  • Multitasking skill
  • Good verbal and written communication skill
  • Good inter-personal skills
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