it project manager in barcelona

job type
tiempo completo
apply now

job details

barcelona, cataluna
job category
Otros Sectores
job type
tiempo completo
reference number
apply now

job description

Duties Responsibilities:

Establish clear ownership for project tasks within specialist- and management teams; ensure that team members have the tools needed for project success; be available to the team; and provide timely feedback.

Coordinate and facilitate delivery of project objectives

Track progress and review project tasks to ensure deadlines are met

Assess project issues and identify solutions to meet productivity, quality and customer goals.

Proactively report project status, issues and risks to management.

Follow and enforce project policies, procedures and methodologies.

Conduct regular status meetings with all stakeholders, keeping the stakeholders¿ needs and requirements continuously in view.

Generate and update an overview of stakeholders, their relationships and their support attitudes towards the project

Work collaboratively with development and support staff to maintain thorough knowledge of product capabilities and to ensure that all communications between stakeholders are precise.

Plan, schedule, monitor and manage the design, implementation, testing, and building process of the Contact Center services.

Create and maintain project documents outlined in project rules and project description such as the project charter, project milestone plan, regular project reports, milestone documents, risk management analysis, etc. and ensure the release of these documents to the correct audience.

Check Contact Center service implementation upon finalization against agreed upon specifications and ensure that it meets all objectives, security policies, performance and quality standards required.

Work closely with the lead architect, internal and external solutions engineers and Allianz Technology management by providing input, regular status updates and by participating in roadmap definition.

Coordinate user acceptance testing with business partners and service suppliers.

Monitor sub-contractors to ensure budgets are met, guidelines are maintained and progress remains on track.

Responsible for successful stakeholder communication, facilitating communication amongst all parties as necessary and for executing the communication management strategy.

Gather and document all project-relevant information and distribute them to the correct stakeholders ¿ ensure changes to documents and requirements are communicated accordingly.

Drive the project scope change process

Achieve operational objectives by contributing information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, resolving problems, completing audits, identifying trends, determining system improvements and implementing change.

Arrange customer training and align training with customer goals.

Maintain timelines and target dates in the project plans using tools like Microsoft Project.

Find and work to remove development and project roadblocks; motivate the development
team and keep them excited to move forward; protect the team from outside distractions.

Manage the team: ensure that commitments are being upheld and the team is motivated

Supports Allianz Technology Project Assurance activities

Organize handover to operations team as well as for business stakeholders.

Capture and document lessons learned.