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face to face customer advisor.

job details

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    job details

    Face to Face Customer Service Representative

    Immediate Start

    8.30am-5pm - Monday- Thursday

    Pay: £11.53 p/h

    Main duties

    • To use information technology including a Customer Relationship Management system efficiently and effectively, MS office applications, call centre technology and the internet as well as shape its development in order to record and maintain an electronic record of customer details and their service requests.
    • To provide information, advice on services of the council, external agencies and organisations.
    • To take responsibility for resolving queries or completing action arising from customer enquiries to act as an advocate, to progress and chase on behalf of the customer.
    • To provide information and advice to back office / service area staff regarding customer needs and identifying service improvements.
    • To work as part of the Customer Services Team to provide a cohesive service to the customer

    Qualifications:

    • Essential: Functional Maths and English, Confident Microsoft Office user
    • Desirable: NVQ level 2 in Customer Services or equivalent, Microsoft office skills.
    • Full/clean UK Driving Licence and ability to travel to different locations daily.

    Required Experience:

    • Excellent communication skills with the ability to effectively engage with customers and colleagues (internal and external)
    • Experience of working in a Contact Centre or face to face environment with the experience of multi-channel contacts(desirable)
    • Excellent attention to detail
    • Excellent time management
    • Flexibility

    If you are interested please email your CV over or call Isak on 07423628242

    Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

    Candidates must be eligible to live and work in the UK.

    For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

    Face to Face Customer Service Representative

    Immediate Start

    8.30am-5pm - Monday- Thursday

    Pay: £11.53 p/h

    Main duties

    • To use information technology including a Customer Relationship Management system efficiently and effectively, MS office applications, call centre technology and the internet as well as shape its development in order to record and maintain an electronic record of customer details and their service requests.
    • To provide information, advice on services of the council, external agencies and organisations.
    • To take responsibility for resolving queries or completing action arising from customer enquiries to act as an advocate, to progress and chase on behalf of the customer.
    • To provide information and advice to back office / service area staff regarding customer needs and identifying service improvements.
    • To work as part of the Customer Services Team to provide a cohesive service to the customer

    Qualifications:

    • Essential: Functional Maths and English, Confident Microsoft Office user
    • Desirable: NVQ level 2 in Customer Services or equivalent, Microsoft office skills.
    • Full/clean UK Driving Licence and ability to travel to different locations daily.

    Required Experience:

    • Excellent communication skills with the ability to effectively engage with customers and colleagues (internal and external)
    • Experience of working in a Contact Centre or face to face environment with the experience of multi-channel contacts(desirable)
    • Excellent attention to detail
    • Excellent time management
    • Flexibility

    If you are interested please email your CV over or call Isak on 07423628242

    Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

    Candidates must be eligible to live and work in the UK.

    For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.