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operateur client service audit banque (f/h) in Paris 09

Paris 09, Ile-de-France
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job description

A propos de notre client

Nous recherchons pour le compte de notre client Operateur client Service Audit Banque (F/H)

Descriptif du poste

Ensure any request relating to audit is answered in a timely manner, in accordance with the procedure. Help Clients navigate the Bank. Ensure escalation of any incident to Operations Client Relationship Managers (OCRMs) and local management Ensure quality of service is commensurate with clients importance for the bank. Tier1 client must be given very special attention. Ensure Operational efficiency Ensure audit statement production and distribution to auditor/cliento Maintain, enhance and develop relevant related operational policies and processes. Update or create procedures accordingly. Propose and / or sponsor improvements leading to productivity gains or to increased reliability/security. Ensure developments/improvements you are responsible for are properly done, within the timeframe formerly agreed, and communicated to the team. Build and maintain close and healthy relationship with internal services/data providers. Share and disseminate best practices among all Client Services teams. Ensure the audit services are clearly explained and proposed to all Paris marketers, both at the GECD and Fixed Income levels. To be a reference in terms of automation and productivity gainsAchieve Client Satisfactiono Advocate for client while upholding bank policy and industry regulation o Maintain high standard of relationship.Operational risk management Ensure a yearly review with legal to update disclaimers if necessary. Maintain the incident database and declare IMS incident 15000 € / 20000 . Ensure the quality and accuracy of any document sent to the client. Ensure the update of operational procedure Monitor potential risk such as legal, compliance and reputationo More generally , always report to management identified potential risk Ce poste, basé à PARIS est à pourvoir dans le cadre d'une mission d'une durée de 4 Mois La rémunération brute annuelle est à négocier selon votre expérience.

Profil recherché

Bac 4 / 5 exp 3 ans Finance de marché/ Access VBA Capacité à communiquer | Indispensable Capacité d'organisation | Indispensable Rigueur et précision | Indispensable Être orienté résultats | Indispensable Être orienté client | Indispensable


Gestionnaire back office (banque) (F/H)



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