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helpdesk team lead.

job details

summary

    job details
    We are looking for an independent, curious and ambitious Helpdesk Team lead, who will plan, conduct, and supervise complex assignments. Also, develops and applies new methods and procedures to resolve a variety of service incidents. Responsibilities entail configuring, installing and troubleshooting hardware and software systems including networked computers and connected services. The person will also be responsible for supervising a small team. If you want to learn more about this role, reach out to geo.augustine@randstad.ca


    Advantages
    If you are looking to join a collaborative, growing team than this is the role for you !

    Responsibilities
    Answer the phone, e-mails and other form of client communications quickly and effectively
    Promote professional, helpful, friendly and supportive first contact experience while being polite and helpful in all interactions with internal and external clients
    Identify, initiate, and lead various projects
    Plan and coordinate a variety of events and activities
    Monitor existing and propose new and enhanced service levels through the development and analysis of service level metrics and reporting
    Recommend and implement service and product improvements and participate in planning meetings with management team

    Qualifications
    2-3 years hands-on experience in a technical team lead support role.
    Broad knowledge of hardware and software applications is required. Knowledge in the following area will be consider as an advantage O365, Exchange, Active Directory, management and monitoring systems, communication protocols, Citrix or other Service Based Computing systems, LAN, WAN, MPLS (advantage) Juniper, TCP/IP, DHCP, DNS, VPN, Microsoft Defender/Intune.
    Hands-on experience using CRM, AD, imaging solutions, remote tools such as Beyond Trust, and back up process best practices including offsite storage practices will be considered as an advantage.
    Strong technical working knowledge including but not limited to networking in general, desktops, laptops, and VPN.
    Strong desktop skills to include proficiency in Microsoft O365, Internet and webinar applications.

    Summary
    BONUS
    Certificates such as MCSE, MCP, Networking, or CCNP

    If this role intrigues you, please send your resume to geo.augustine@randstad.ca

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    We are looking for an independent, curious and ambitious Helpdesk Team lead, who will plan, conduct, and supervise complex assignments. Also, develops and applies new methods and procedures to resolve a variety of service incidents. Responsibilities entail configuring, installing and troubleshooting hardware and software systems including networked computers and connected services. The person will also be responsible for supervising a small team. If you want to learn more about this role, reach out to geo.augustine@randstad.ca


    Advantages
    If you are looking to join a collaborative, growing team than this is the role for you !

    Responsibilities
    Answer the phone, e-mails and other form of client communications quickly and effectively
    Promote professional, helpful, friendly and supportive first contact experience while being polite and helpful in all interactions with internal and external clients
    Identify, initiate, and lead various projects
    Plan and coordinate a variety of events and activities
    Monitor existing and propose new and enhanced service levels through the development and analysis of service level metrics and reporting
    Recommend and implement service and product improvements and participate in planning meetings with management team

    Qualifications
    2-3 years hands-on experience in a technical team lead support role.
    Broad knowledge of hardware and software applications is required. Knowledge in the following area will be consider as an advantage O365, Exchange, Active Directory, management and monitoring systems, communication protocols, Citrix or other Service Based Computing systems, LAN, WAN, MPLS (advantage) Juniper, TCP/IP, DHCP, DNS, VPN, Microsoft Defender/Intune.
    Hands-on experience using CRM, AD, imaging solutions, remote tools such as Beyond Trust, and back up process best practices including offsite storage practices will be considered as an advantage.
    Strong technical working knowledge including but not limited to networking in general, desktops, laptops, and VPN.
    Strong desktop skills to include proficiency in Microsoft O365, Internet and webinar applications.

    Summary
    BONUS
    Certificates such as MCSE, MCP, Networking, or CCNP

    If this role intrigues you, please send your resume to geo.augustine@randstad.ca

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.