1st line technical support team leader in Budapest

posted:
location
Budapest, Budapest
job type
Permanent
reference number
95321
apply now

job description

Cégleírás / Organisation/Department

Tired of taking incoming calls? Do you have good people management skills? It is time to benefit from your technical support background and join one of our multinational partners to build a career as 1st line Technical Support Team Leader

Pozíció leírása / Job description

- Manage, motivate and lead the team of 1st line technical support providers
- Handle complex business cases, escalations
- Make sure the team meets SLAs and shows good performance
- Meet customer's needs and take responsibility for business decisions
- Evaluate the team members, do performance reviews and give feedback
- Focus on objectives and solve ad-hoc problems

Elvárások / Requirements

- Service Desk experience, at least 3 years
- English AND Italian OR German business level knowledge
- Ideally team leader background but SMEs, seniors or team coaches are also more than welcome
- Well-organised and flexible personality
- Strong people management skills, motivating, positive attitude

Amit kínálunk / Offer

- Multinational environment
- Competitive benefit package
- Career opportunity
- Positive, supportive environment

Kapcsolattartó / Applications

Veronika Tóth-Ihász
apply now