accounts receivable team leader - italian speaking in budapest

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job description

Cégleírás / Organisation/Department

Team Leader owns delivery of the Team by managing daily operational activities including focus on Process Management, People Management, Client relationship and internal stakeholders.

Pozíció leírása / Job description

Service Delivery
• Manages optimal utilization in the Team (work allocation, controlling leaves, holiday planning)
• Report SLA & other metrics on time and discuss with Project Manager to ensure transparency
• Interfaces with Project Leader/ Manager to address escalated concerns from the team as required
• Sets and executes mitigation plans effectively for ensuring slippage free delivery in the team
• Proactively escalates significant delivery issues as appropriate to Project Leader/Manager
• Ensures Quality process is followed as per iQMS
• Conducts / organizes service delivery-related training to team members
• Responsible for security ( Data, People, Information) for the team
• Focus on Continuous improvement, drives process improvement initiatives and manages implementations
• Process transactions/volumes per business need and during un-planned situations/ un-known circumstances to meet customers satisfaction/SLAs

Customer Relationship Management
• Ensures that customer communication is managed in a polite and professional manner
• Client relationship is managed in order to increase client satisfaction
• Participates to floor-walks for the customers & ensures team activities and achievements are well presented
• Provides on time operational report for regular client reviews

Talent sourcing
• Contributes to Hiring process by managing Technical interviews, providing relevant feedback on candidates to TAG and Project Manager
• Manages onboarding of new team members, organizes knowledge transfer and additional training sessions as required, does a regular follow up on KT/ Handover plans
• Provides regular status update on ongoing trainings/ handovers to Project Manager

People Management and Development
• Identifies & develops potential team leaders through effective mentoring / coaching
• Conducts regular One on One with Team members to coach/plan and manage aspirations
• Escalates to Project Manager any cases of early warning for attrition and provides mitigation plan
• Sets reasonable, challenging and clear performance goals for direct reports, communicates expectations clearly, monitors performance & provides appropriate feedback
• Ensures all Deployment HR initiatives are communicated & implemented
• Ensures full participation in all team activities such as Town Halls and Trainings
• Ensures team building activities such as: team lunches, etc happen on periodic basis to motivate team members

Elvárások / Requirements

• College or University degree in the field of Finance or Economics
• Fluent Italian language skills
• At least 2 years’ experience in FAO Processes (AP, AR, GL, RtR etc.)
• Prior experience as a Team Leader/Coordinator/Back-up TL
• Experience in multinational environment in the field of accounting
• Strong knowledge of MS Office (Excel & Power Point)

Amit kínálunk / Offer

• Multicultural working environment
• Bountiful professional development opportunities
• Modern office environment
• Young and dynamically improving company

Kapcsolattartó / Applications

Balázs Molnár