german speaking client relations consultant in budapest

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job description

Cégleírás / Organisation/Department

Would you like to take part in the challenges of a growing organisation? We are looking for German Speaking Client Relations Consultant into the European business support center of one of the world's largest energy companies. Be one of the first members of the team to start up the business!

Pozíció leírása / Job description

- Provide customer service via the internet, phone, fax and email
- Account management
- Interact with customers in a professional, friendly and efficient manner and to quickly escalate concerns about meeting service levels or deadlines
- Log, assign and track progress of queries and customer requests from receipt to completion, recording progress of these on a weekly basis
- Escalate any high risk customer issues (financial, legal, reputation)
- Complaint resolution, identification and management of complaint root causes
- Management of order-to cash, Sales and Service processes
- Ensure data is accurately entered and maintained in the systems
- Keeping the contact with the clients and also with the internal departments

Elvárások / Requirements

- University degree
- High Level of IT proficiency in Microsoft packages
- Fluent German language knowledge is must

Amit kínálunk / Offer

- Demanding job in a newly recruited team with expanding responsibilities
- Outstanding growth opportunities within the international organisation
- Prestigious and successful company
- Nice and professional working environment in a centrally located office

Kapcsolattartó / Applications

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