it service desk agent in -

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reference number
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job description

Cégleírás / Organisation/Department

Our partner is a prestigious multinational company in the financial sector, for which we look for a Help Desk Analyst partner to their technology center.

Pozíció leírása / Job description

- Provides primarily Level 1.5 desktop support to clients via telephone, e-mail, and skype
- Taking escalated client calls from the Level 1 phone analysts
- Resolving incidents, creating, updating, and maintaining the Remedy/SmartIT Knowledgebase
- Executing Launch/ERM requests, updating Remedy/SmartIT tickets, prioritizing workload to meet departmental KPI’s and organizational SLA’s
- Tutoring clients and teammates on standard PC applications, and escalated mobile device support

Elvárások / Requirements

- Fluent spoken and written English
- 1-2 years of experience with the Microsoft Office suite and electronic mail systems, particularly MS Exchange
- Experience in customer support with emphasis on Windows 7/10 is required
- Some knowledge of LAN/WAN connectivity, Remedy/SmartIT, Mainframe Operations, Telecommunications
- Professional communication skills, customer orientation
- Problem-solving skills, ability to troubleshoot technical issues
- Proactive and dynamic personality

Amit kínálunk / Offer

- Opportunity to join a growing organisation
- Competitive compensation package
- Brand new working environment

Kapcsolattartó / Applications

László Szabó
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