it specialist in -

posted
job type
permanent
apply now

job details

posted
location
-, budapest
job category
IT / telekom
job type
permanent
reference number
132611
apply now

job description

Cégleírás / Organisation/Department

We build a new finance business service center in Budapest!

Our partner - who is proud to lunch its brand new Global Service Center in Budapest - is a worldwide leader in the design and development of taste and scent experiences, enjoyed in thousands of products sold around the world!

We are looking for a passionate & curious IT Analyst to build up the IT infrastructure here in Budapest!

Pozíció leírása / Job description

• Provide exceptional customer service when working on Infrastructure and Application Incidents, Request for Changes and Services which have been dispatched for Local IT support, whilst maintaining the right balance between customer service and operational excellence (50%).
• Participate in and/or project manage global, regional or local pilot and roll-out projects as initiated by the global IT organization (10%).
• Manage the workstation compliance dashboard for your locations(s) to a minimal number of defects (10%).
• Support the IT organization with site related (client/ end-user) information and activities requiring site support (budgets, projects, audits, IT contracts and IT vendor management) (10%).
• Continuously advise and cooperate with the IT Management to improve and/or innovate (1) the working environment of Local IT, (2) the way services are being perceived by IT and the business and (3) to increase the value we provide to the business (how to improve services to enable the business to become more productive) (10%)
• Manage the procurement and deployment of new, and the decommissioning of old computer hardware and software (5%).
• Provide support to other offices, either remote or by traveling on location (<5%.)



Elvárások / Requirements

• Client-focused and an exceptional customer service mindset with proven ability to respond quickly to customer needs.
• Good communication and negotiation skills.
• Strong English language skills. Good verbal and written English communication skills.
• Strong teamwork and interpersonal skills.
• Understanding of IT support / Service Delivery Processes (eg. ITIL).
• Bachelor's degree in Computer Science, Engineering or related discipline.
• Experience in supporting a large scale Workstation, Tablet and Smartphone environment, with Wireless and LAN technology, preferably in a multi-skilled helpdesk environment.
• Knowledge in a variety of IT technologies including but not limited to: desktops/operating systems (XP, Win7, Win8, Win10), LAN, Remote VPN connectivity, MS Outlook, Office, server technology, business applications systems (SAP), iOS and Android mobile devices.


Amit kínálunk / Offer

• Competitive salary and remuneration package
• Career development opportunities
• Attention to the individual as ‘People are our most important assets’ (continuous training, work-life balance, amazing office containing a leisure room, break-out area and a gym in the garden)
• Be part of a global industry leading business with 130 years of experience


Kapcsolattartó / Applications

Blanka Molnár
blanka.molnar@randstad.hu