junior it service desk agent in Budapest

posted:
location
Budapest, Budapest
job type
Permanent
reference number
95758
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job description

Cégleírás / Organisation/Department

We are looking for Junior IT Service Desk Agents for our international client which has just started establishing its technological center in Budapest.

Pozíció leírása / Job description

- Provides primarily Level 1.5 desktop support to clients via telephone, e-mail, and skype
- Taking escalated client calls from the Level 1 phone analysts
- Resolving incidents, creating, updating, and maintaining the Remedy/SmartIT Knowledgebase
- Executing Launch/ERM requests, updating Remedy/SmartIT tickets, prioritizing workload to meet departmental KPI’s and organizational SLA’s


Elvárások / Requirements

- Fluent spoken and written English
- 6+ month experience in the same role
- Experience in customer support with emphasis on Windows 7/10 is an advantage
- Professional communication skills, customer orientation
- Problem-solving skills, ability to troubleshoot technical issues
- Proactive and dynamic personality


Amit kínálunk / Offer

- Opportunity for participating in the building up of a technology center from the beginning
- Competitive compensation package
- Brand new working environment

Kapcsolattartó / Applications

Alex Gyenis
alex.gyenis@randstad.hu
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