lead service designer in budapest

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job details

job category
IT / telekom
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job description

Cégleírás / Organisation/Department

Our partner is a leading member of the global communication & telecommunication services sector. For their regional operations centre we are looking for a talented Lead Service Designer who would be capable being the leading point of designing custom solutions from scratch to global clients.

Pozíció leírása / Job description

- Lead the Service Design work stream activity for large, complex deals and be accountable for the end-to-end service design
- Work collaboratively across the company lines of business and with external suppliers and partners to create innovative solutions
- Ensure solutions are aligned with the overall deal strategy and with the business outcomes that the company & the client are trying to achieve
- Ensure that solutions are aligned with the relevant governance, compliance & assurance processes (with functional approvals where necessary)
- Ensure that the solution costs accurately reflect the approved solution design and that such costs have been optimized wherever possible using standard the company processes
- Ensure that delivery plans align with the solution design and that any key delivery risks are highlighted & understood
- Have responsibility for all aspects of the E2E Service Design with a demonstrable level of expertise and capability

Elvárások / Requirements

- Minimum five years of experience in IT/telecommunication industry in a client-facing role
- ITIL Foundation accreditation
- Experience with service desk projects or service operations
- Excellent English is a must +1 other European language is an advantage
- Excellent communicator who is capable of coordinating virtual teams and being the single point of contact for the clients

Amit kínálunk / Offer

- Supportive corporate culture
- Inspiring working teams
- Competitive salary and benefit package
- Professional development programs, trainings and educational support
- Employee and Family Friendly Workplace
- Private health insurance package

Kapcsolattartó / Applications

Ildikó RÁC
+36 30 981 0054