remedy expert- business application support analyst in budapest

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job details

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IT / telekom
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job description

Cégleírás / Organisation/Department


As a partner of Aegon Global Technology we are looking for candidates for Remedy-Business Application Support Analyst role. Last year the company has established its most recent technology center in Budapest which since then is growing rapidly. Aegon Global Technology makes sure that all employees of Aegon are working with latest IT solutions and receive finest support. Being part of their team, gives you opportunity to not only work with most recent IT technologies, but also provides you the chance for dynamic and diverse career path.

In addition to the globally modern IT environment, Aegon Global Technology provides secure and long-term career, brand new office located in the heart of the city, flexible working hours with home office opportunities, followed by exceptional compensation.

By following the values of the company, coming to work should bring passion, fun and creativity instead of a simple hope for the green traffic light in the morning on the way to the office.

Eager to know more? In that case, please don’t hesitate to reach out to us and get all the details.

Pozíció leírása / Job description

This position will be part of the AGT ITSM Delivery team. The primary objective of this team is to provide support to internal clients on the Global ITSM applications used across multiple internal business partners. Primary areas of responsibility include: intake, business analysis, requirements gathering, project support, on-boarding, and internal handover for proper ongoing production support.

- Define and document business requirements related to system functionality, performance, security and internal controls; document current state and future state processes for purposes of gap analysis, process improvement opportunities and training; obtain approvals from the business sponsor.
- Communicate effectively with external and internal teams to ensure the delivery of the solutions and/or project’s functional requirements.
- Participate or coordinate technology evaluations by assisting business areas with changes or selection of systems.
- Participate or coordinate Request for Proposal processes, impact
analysis and feasibility studies.
- Maintain relationships with IT application vendors during selection processes and implementation projects.
- Provide consultancy and research possibilities with respect to solutions and cost.
- Interact with the business in order to know and understand their processes and (IT) needs. Be the liaison between the business units, technology teams and support teams.
- Coordinate user acceptance testing with business end-users of application.
- Act as point of contact with application vendor and customer to coordinate new releases, updates or changes.
- Participate in or lead project initiation processes related to a project charter and work breakdown structure.

Elvárások / Requirements

- Fluent English
- 4-7 years of relevant experience
- Experience with Remedy (incident, change, problem, CMDB) and configuration.
- Experience with other ITSM tooling (ServiceNow); Service management
- Experience working with complex systems across multiple platforms and technologies
- Well-developed skill in business requirements gathering and documenting; quality assurance and testing methodologies; creating application administrator guides and user documentation
- High level of knowledge of standard SDLC methodologies
- Well-developed abilities to work on strategic, tactical and operational levels
- Well-developed skills in root cause analysis

Amit kínálunk / Offer

- Opportunity to work in an international team
- Working with agile methodologies
- Brand new office at excellent location (Corvin negyed)
- Professional advancement
- Competitive salary

Kapcsolattartó / Applications

Anett Németh