senior problem manager in Budapest

posted:
location
Budapest, Budapest
job type
Permanent
reference number
88023
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job description

Cégleírás / Organisation/Department

Our multinational client is a prestigious telecommunication company with worldwide presence. Its activities include the provision of networked IT services globally.

Pozíció leírása / Job description

Purpose of Role / Responsibilities:
- Ensure positive perception of the problem management process
- Continuously improve capability on problem management provided to the company's customers
- Perform the management of both reactive root-cause analysis and proactive trend analysis
- Communicate and coordinate with concerned parties through the Problem Management process
- Prevent re-occurrence of Incidents and minimize the impact of incidents that cannot be prevented
- Overlook the Known-error database

Elvárások / Requirements

Must-have skills:
- Bachelor degree
- 3+ years problem management working experience
- Excellent, high level of business English
- ITIL V3 Foundation certificate
- ITIL V3 OSA
- Experience with the most common ITSM tools (BMC, Service Now, CA, HP)
- Provides great customer experience, customer care and support
- Provide guidance and support to others

Desirable skills/Advantages:
- Understanding of network, voice IT products
- Good understanding and practice of Problem Solving techniques (5 Whys, Fishbone, Kepner-Tregoe, etc.)
- Network (LAN, WAN, Wireless, IPT, etc.) end user support


Amit kínálunk / Offer

- Inspiring new challenges
- Employee and Family Friendly Workplace
- Opportunity to work from Home
- Supportive team culture
- Competitive salary and benefit package
- Professional development programs, trainings and educational support


Kapcsolattartó / Applications

Ildikó RÁC
+36 30 981 0054
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