cse-payment in Bangalore

posted:
location
Bangalore, Karnataka
job type
Contract
reference number
927589
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job description

?Impact on Business
� Acquire and update knowledge on procedures and products

Customer
� Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked

� Act effectively on all customer/client feedback

� Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank

� Respond to mails/queries related to process timely with a cc to the Line Manager

� Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made

� Delight internal and external customers

Impact on Business
� Process customer set up, host set up, Enquiries in a timely manner to achieve agreed productivity targets on all the regions worked. (as revised time to time)

� Proactively contribute towards the completion of the maintenance and enquiries within the agreed timescales


Requirements

� Attention to detail

� Strong focus towards high levels of Quality

� Ability to multi-task, depending on the criticality of the tasks

� Self-motivated and should be able to work under minimal supervision

� Good team player

� Flexibility to work in different shifts including weekends

� Graduation Degree required
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