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it operations head in hyderabad

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job details

hyderabad, telangana
job category
Information Technology
job type
14 To 24
reference number

job description

?The key expectations from this role are:
- Smooth Digital Operation (Infrastructure and Applications)
- Support the implementation and roll out of ISO27001 and GDPR.
- SLA and OLA driven setup
- Monitoring and securing green light operation
- Compliance on IUR
- Develop internal NPS on CDO
- Process Excellence on CDO (Digital Excellence)
- Drive own team
- Ensure Interact with L1-L3 support on IMS / AMS
- Consistent and relevant internal communications - to executives, peers and employees
- Handling of internal cost-center setup for CDO
- Optimization of large-scale partnership contracts with focus on IUR
- Cost reduction of CDO / FTE on an annual basis
- Annual digital infrastructure, capacity and financial budgeting
- Software and cloud capacity procurement
- Licensing and related legal compliance
You will report to COO

?They provide best work culture

Client Introduction
?For the leading digital agency in the world @ Hyderabad


?IT opration globally, Asset management, ISO Implementation, Procuremnet, Legal complience


- Graduate degree in Computer Science or Engineering or Technology
- Master degree, in Business and Administration, or similar is preferable (commercial and IT in combination is an advantage)
- 15+ years of total experience within IT Services industry
- 5+ years of managing the operations of large-scale IT business (international and 2000+ FTE)
- Both for Infrastructure and Applications primarily running or private or public cloud
- 5+ years of total cost ownership for IT Operations
- Should have handled business line level ownership with clear business cost linked objectives
- Expert level competency in understanding, articulating and conceptualizing emerging digital trends with regards to IT operations to C-level
- Demonstrable global outlook and ability to work in culture-neutral manner
- Professional Persona
- You have a passion for operations and demonstrate clear thought leadership within the subject matter
- You have a point of view on the impact of digital transformation of an organization.
- You are capable of engaging with clients (internal and external) to communicate business value and benefits.
- You have deep technical understanding technologies, platforms and tools.
- You have a excellent understanding of IT operations planning and execution.
- You are strong on process and CMMI
- You have an energetic and passionate approach to people and challenges.
- You are a proactive 'problem solver,' focused on high quality results.
- You practice excellent stakeholder management skills in your daily work.
- You are an assertive and clear communicator with bias for over-communication (fluent in English, both verbal and written).
- You are able to delegate effectively - with precise description of the task, objectives and performance as well as strong on follow up on results.
As a person:
- You are self-starter and self-driven.
- You are demanding and ambitious, but at the same time, you are compassionate and have empathy.
- You exhibit good high level of emotional intelligence in your interactions and can handle conflicts and setbacks in a healthy manner.
- You can create trust and win support for own ideas / views of your colleagues.
- You are results-driven.
- You are able to manage peak workloads and have high stress tolerance.
- You have hands-on approach to work with attention to details, while maintaining focus on the big picture.
- You are assertive and not hesitant to put forward your views, but you listen to others in order to understand.
- You have balanced approach to leadership - "give and take" � ability to compromise.
- You have bias for data over opinions and have good analytical abilities.
- You deliver and expect high quality standards.
- You exhibit high integrity in all your interactions and are aware of your value system as your internal map.