senior consultant (itil windows) in Bangalore

Bangalore, Karnataka
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job description

� Maintain day-to-day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of Windows 10 Service.
� Management issues which arise in connection with Windows 10 service rollout and operations
� Review service metrics (KPIs) that identify the success of the Windows 10 services being utilized to recommend and coordinate implementation of changes improve metrics
� Analyze and review actual service performance against SLAs and OLAs
� 3rd party management responsibilities
� Collaborating with senior management on account management and growth
� Project Management for Windows 10 ramp-up activities
� Responsible for Financial Mgmt. for building and running the Windows 10 service.
� Enable and champion an IT service culture

Background and skills
� Technical background within Managed Services and IT outsourcing industry
� Experience in the technologies of IT Infra management covering Microsoft SCCM, AD, Windows 7/8/10 client Operating system
� Know how in service definition, calculation and implementation
� Expert in Project and service quality Management
� Excellent understanding of ITIL framework.
� People management experience and interpersonal skills.
� Good understanding of cross functional activities required to run a department / SBU
� Sound understanding IT finance, International business and Supplier management
� Supplier management skills
� Should have good business acumen
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