sfdc expert in Mumbai

Mumbai, Maharashtra
job type
reference number
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job description


Operational support:
? Enhance and support existing solutions, partner with business for prioritizing demand
? Tracking and delivering services within agreed SLA�s
? Resolution of issues raised by end users in the form of tickets/ complaints/ queries
? Adhering to IT processes like Incident Management, Change Management, Release management, Configuration management, etc.
? Capturing and reporting key performance indicators (KPIs) on a periodic basis
? Monitoring utilization and performance including integration points between CRM tool and other applications
? Support business� data migration, rollouts of global projects and partner with Global IT teams
? Update and maintain training and process documentation, as well as cross-functional deliverables such as integrated project plans, risk/ change management plans, etc.
? Support domain lead in audits by providing the required evidences and documentation
? Ensure compliance with Group IT directives
? Keep updated with latest developments in CRM space and Salesforce in particular
? Abide by OH&S policies and procedures and ensure implementation of OH&S mission

Execution of projects:
? Driving the assigned projects and take end-to-end ownership of all related work items
? Provide subject matter expertise for Salesforce to the business process users
? Analyze New Business Requests (NBRs) for impact on related modules and dependencies
? Designing the solution for the stated requirement, creating blueprints and functional specifications for the solution
? Defining non-functional specs for new functionality / enhancements
? Implement required solutions and adhere to coding norms and peer review process
? Lead quality initiatives, develop test cases for unit and integration tests, conduct functional and performance tests, and validate the interfaces
? Facilitate code migration and user acceptance testing (UAT)
? Ensure high quality deliverables, adhere to the quality process and cost-schedule targets
? Capture key project metrics and produce reports for management review, as required
? Manage vendors, coordinate their efforts and monitor their operational performance

Business engagement and innovation:
? Understand the Business Processes and share recommendations for leveraging technology to drive higher efficiency and/ or effectiveness
? Support building relationship with business users through multiple channels, address queries and complaints, and provide appropriate resolution for issues they face
? Participate in reviews with OpCos, with focus on improved utilization and adoption of available technology platforms, understanding business needs and anticipating future requirements
? Support identification of improvement opportunities such as cost optimization, efficiency, etc.
? Support training of super users and other initiatives to increase awareness of technology platform functionalities and IT capability of the business users

?Will be working with No. 1 Company.

Client Introduction
?One of the Leading Building Material company Globally.


?SFDC, Apex, VisualForce, SOQL,



- Level of education/qualifications normally required:
? Bachelor�s Degree in Information Technology/ Computer Science/ Related discipline
? Salesforce.com Developer certification required and Admin certification preferred

- Specific work experience:
? 4+ years experience overall in CRM domain
? Proficiency in Salesforce technical domain (Sales Cloud platform)
? Business process understanding of sales and marketing
? Experience in Manufacturing/ Cement industry preferred

- Technical / functional skills:
- Experience in designing, coding, and implementing APEX code (Triggers, Classes, Components, etc), Visual force components, SOQL statements
- Experience in code promotion, production deployment and sandbox refresh within Salesforce environment
- Experience in Admin/ Configuration activities pertaining to SFDC Org management
- Good knowledge of Salesforce.com and prior experience adapting it to various business needs
- Experience with technologies supporting SaaS applications, including XML, Web Services, HTML, and JavaScript
- Experience working in Web services, SOAP and REST API
- Process knowledge � ITIL (Change, problem, incident, configuration, etc.)
- Working knowledge of ticketing tools (ServiceNow) and Primavera
- Basic understanding of networking and IT infrastructure
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