sn-genesys contact center in bangalore

posted
job type
permanent
apply now

job details

posted
location
bangalore, karnataka
job category
Information Technology
job type
permanent
experience
8 To 12
reference number
933646
apply now

job description

?Develop, test, deploy and maintain global contact center technology solutions
Ensure platform availability and security objectives are met through continuous monitoring, patching and proactive remediation
Collaborate with vendor(s) for technical support; serving as liaison between Visa's business and the vendor
Utilize expertise in multiple domains and technologies (breadth and depth) to generate innovative, disruptive ideas that can be demonstrated via Proof of Concept initiatives or Hack-a-Thon competitions
Contribute to comprehensive technical and financial assessment(s) for requested initiatives, such as
security compliance, end of life upgrades or new feature enhancements

Benefits
?Work life balance

Client Introduction
?An American multinational financial services corporation headquartered in Foster City, California, United States. It facilitates electronic funds transfers throughout the world, most commonly through credit cards, gift cards, and debit cards

skills

?Genesys contact center,IVR,WFM

qualification

?Hands on experience with Genesys call center technology across multiple functional areas (Voice,
Email, Chat, Reporting, Workforce Management, IVR, Workflow Distribution, and/or Interaction Recording). Specific experience with Genesys Outbound is a plus.
Understanding of Nuance Framework and IVR development experience will be considered a plus.
Positive influencing skills both verbally and through the preparation of written materials in order to build relationships and effectively communicate business needs to internal technology groups.
Have strong knowledge in SDLC, project management, execution and delivery understanding with attention to detail around SLA metrics, DevOps model, accountability and operational excellence.