support analyst in hyderabad

posted
job type
permanent
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job details

posted
location
hyderabad, telangana
job category
Retail
job type
permanent
reference number
932198
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job description

?
- Pro-active and ongoing monitoring of web and application servers.

- Ad Hoc SQL queries.

- Testing of new software releases.

- Acting within a team that is as the single point of contact for technical issues in the Multi-Channel department.

- Closely work with UK Multi-Channel Support team

- Checking websites and other business channels are working as expected.

- Daily reporting and escalating any issues noticed

- Raise tickets with relevant Suppliers

- Liaise with Suppliers and make sure the issues are resolved to the satisfaction

- Closely work with development, support, customer service and other internal business teams.

- Support business operations for extended hours.

- Support Internal teams of Marketing, Merchandising and Warehouse management

Benefits
?leading UK specialised multiple retailer of fashionable branded and own brand sports and casual wear,

Client Introduction
?A retail company based in bury, which expanded across the UK

skills

?"Application Support", "ITIL"

qualification

?Essential
- 3+ years working in a service support environment with exposure to ITIL processes.
- Experience of working in an ITIL environment, understanding how the end to end processes work across the organisation.
- Excellent written and verbal communication skills.
- Ability to effectively identify issues, log and communicate to other personnel.
- Ability to work well under pressure, ensuring a structured approach is maintained always.
Preferable
- Knowledge on New Relic, Pingdom, Rapid Spike, Appsee, Akamai
- Knowledge on JIRA ticketing tool
- Knowledge on networking concepts
- Experience in E-commerce environment.
- Experience of Application Support teams, (1st, 2nd and 3rd line).
- ITIL Foundation qualification (V2 or higher).
- Experience of IP Telephony.
- Ability to demonstrate both business and IT benefits where appropriate.