社名
社名非公開
職種
その他 技術系(IT・Web・通信系)
業務内容
...
Implement the global standard ITSM tool to enhance efficiency and manage information in a single tool.•Replace and decommission the old ticketing system (Service Desk Plus)•IT related requests to be migrated from Workflow system•Improve asset management and configuration management•Eliminate requests and incident reports from user emails or chats, and promote the usage of ServiceNow user portal•Improve the depth of incidents and requests analysis by reports•Keep track of demands and status of activities•Communicate with key stakeholders (including the global teams) to obtain current issues and wish lists of the workflow design and process changes•Manage demands, prioritize and track of request status•Generate periodical reports for compliance related processes•Share tips and instructions by developing knowledge base•Support procurement processes (obtain quotations and raise PRs)•Be the first escalation point of Helpdesk for operation matters•Support to prepare operation handover processes and documentations
求められる経験
Knowledge / Job Specific Competencies:
•Strong knowledge of ServiceNow and process creation
•Excellent communication skills
•Experience of vender management and procurement process is a plus
•Languages: Native in Japanese and Fluency in English
Personal Qualities:
•Demonstrable ability to drive forward work on own initiative
•Diplomatic style to drive collaboration in a multi-stakeholder environment
•Experience in multi-cultural professional environments
•Demonstrable ability to motivate and enthuse others
•Service- and goal-oriented style
保険
健康保険,厚生年金保険,雇用保険
休日休暇
日曜日,土曜日,祝日
給与
年収550 ~ 700万円
賞与
0
show more
社名
社名非公開
職種
その他 技術系(IT・Web・通信系)
業務内容
Implement the global standard ITSM tool to enhance efficiency and manage information in a single tool.•Replace and decommission the old ticketing system (Service Desk Plus)•IT related requests to be migrated from Workflow system•Improve asset management and configuration management•Eliminate requests and incident reports from user emails or chats, and promote the usage of ServiceNow user portal•Improve the depth of incidents and requests analysis by reports•Keep track of demands and status of activities•Communicate with key stakeholders (including the global teams) to obtain current issues and wish lists of the workflow design and process changes•Manage demands, prioritize and track of request status•Generate periodical reports for compliance related processes•Share tips and instructions by developing knowledge base•Support procurement processes (obtain quotations and raise PRs)•Be the first escalation point of Helpdesk for operation matters•Support to prepare operation handover processes and documentations
求められる経験
Knowledge / Job Specific Competencies:
•Strong knowledge of ServiceNow and process creation
...
•Excellent communication skills
•Experience of vender management and procurement process is a plus
•Languages: Native in Japanese and Fluency in English
Personal Qualities:
•Demonstrable ability to drive forward work on own initiative
•Diplomatic style to drive collaboration in a multi-stakeholder environment
•Experience in multi-cultural professional environments
•Demonstrable ability to motivate and enthuse others
•Service- and goal-oriented style
保険
健康保険,厚生年金保険,雇用保険
休日休暇
日曜日,土曜日,祝日
給与
年収550 ~ 700万円
賞与
0
show more