about the role
- Day to day management and development of the Service Delivery and Application Support dealing with any operational and staff issues, shift rotas, holidays and planning, liaison with other IT staff and escalation to Service Delivery Manager as necessary.
- Continually look for ways to improve the overall support services to the firm through knowledge and process management.
- Understand the IT requirements of the business and act accordingly to ensure these requirements are met in a timely and structured way, following escalation processes to ensure a consistent, professional and client-focused service
- Achieving high levels of customer satisfaction across all IT Services delivered
Skills and experience required
- Degree in Computer Science or equivalent
- ITIL and PRINCE2 certificate would be ideal
- Service Delivery Team Leader Certificate from the SDI (Service Desk Institute) would be ideal
...
Understanding of the following technologies:
Microsoft Windows Servers 2008/12/16 - including Active Directory, DNS, DHCPMicrosoft Hyper-V and VMware virtualisation technologiesMicrosoft Azure and Office 365Windows 7 and 10 operating systemsHP Servers and network equipmentMicrosoft SCCM and SCOMMDM Administration - InTuneOffice 365 AdminDesktop & Printer Hardware supportLAN and WAN standards protocols Expertise in supporting and maintaining back office systems and applications
To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)
Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.