社名
社名非公開
職種
設備保全、設備管理、その他
業務内容
...
•Troubleshoot issues related to proprietary and web based applications and software/hardware used by customers. This involves evaluating the nature of the problem, determining the appropriate solution and providing assistance to resolve the situation for the customer•Provide Remote Desktop support to Customers•Communicate with customers and distributors in a polite, professional and friendly manner•Ability to communicate technical issues in a easily understood manner•Work within specified service level agreements for response and issue closures times•Monitor, respond, update and close tickets sent to the team via a proprietary system and SalesForce.com. Experience using Salesforce.com as a ticket system would be regarded as a significant plus•Monitor and respond to emails sent to a common team inbox•Use of the customer service phone queue system. Experience using CISCO phone system is a plus.•General knowledge of company products and offerings•Contribute to and maintenance of the shared team knowledge base and procedures•Work with company support teams and Distributors across APAC and Israel•Escalate issues to other teams or management as required•Identify process and other improvements within the department•Train new team members or members of other departments on topics related to Technical Support•Participate in special projects and/or training when requested. •Other duties may be assigned •Collaborate with XXX CS team to build seamless process in terms of customer support process•Provide support to audit processes and quality management system as required
求められる経験
The following skills are required:
1.Ability to effectively and systematically trouble-shoot and qualify issues
2.Ability to simply and clearly discuss technical issues with non-technical end users including customers.
3.A good understanding of and ability to troubleshoot MS Windows Operating Systems. Knowledge of Apple Macintosh is a plus
4.A good understanding of and ability to troubleshoot Internet Browsers and configurations (Internet Explorer 8,9,10 mandatory. Knowledge of Chrome and Safari is a plus)
5.A basic understanding of networking concepts
EDUCATION and/or EXPERIENCE
•Degree/ Diploma in Engineering / Life Science
•Minimum 2-6 years software/hardware help desk and/or front line customer service experience.
•Experience working in a team environment.
•Experience working in the Dental industry is highly desirable. Healthcare and Medical Device industry experience is a plus.
SKILLS REQUIRED: LANGUAGE SKILLS
•Good working level of English, writing and reading required.
•Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals in English
•Ability to write routine reports in English
•Ability to actively perform both internal and external correspondence.
•Ability to listen and speak effectively in English with APAC and Global support teams.
保険
健康保険,厚生年金保険,介護保険,雇用保険,労災保険
待遇・福利厚生
-
休日休暇
日曜日,土曜日,祝日
給与
年収600 ～ 900万円
賞与
-
show lessshow more
社名
社名非公開
職種
設備保全、設備管理、その他
業務内容
•Troubleshoot issues related to proprietary and web based applications and software/hardware used by customers. This involves evaluating the nature of the problem, determining the appropriate solution and providing assistance to resolve the situation for the customer•Provide Remote Desktop support to Customers•Communicate with customers and distributors in a polite, professional and friendly manner•Ability to communicate technical issues in a easily understood manner•Work within specified service level agreements for response and issue closures times•Monitor, respond, update and close tickets sent to the team via a proprietary system and SalesForce.com. Experience using Salesforce.com as a ticket system would be regarded as a significant plus•Monitor and respond to emails sent to a common team inbox•Use of the customer service phone queue system. Experience using CISCO phone system is a plus.•General knowledge of company products and offerings•Contribute to and maintenance of the shared team knowledge base and procedures•Work with company support teams and Distributors across APAC and Israel•Escalate issues to other teams or management as required•Identify process and other improvements within the department•Train new team members or members of other departments on topics related to Technical Support•Participate in special projects and/or training when requested. •Other duties may be assigned •Collaborate with XXX CS team to build seamless process in terms of customer support process•Provide support to audit processes and quality management system as required
...
求められる経験
The following skills are required:
1.Ability to effectively and systematically trouble-shoot and qualify issues
2.Ability to simply and clearly discuss technical issues with non-technical end users including customers.
3.A good understanding of and ability to troubleshoot MS Windows Operating Systems. Knowledge of Apple Macintosh is a plus
4.A good understanding of and ability to troubleshoot Internet Browsers and configurations (Internet Explorer 8,9,10 mandatory. Knowledge of Chrome and Safari is a plus)
5.A basic understanding of networking concepts
EDUCATION and/or EXPERIENCE
•Degree/ Diploma in Engineering / Life Science
•Minimum 2-6 years software/hardware help desk and/or front line customer service experience.
•Experience working in a team environment.
•Experience working in the Dental industry is highly desirable. Healthcare and Medical Device industry experience is a plus.
SKILLS REQUIRED: LANGUAGE SKILLS
•Good working level of English, writing and reading required.
•Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals in English
•Ability to write routine reports in English
•Ability to actively perform both internal and external correspondence.
•Ability to listen and speak effectively in English with APAC and Global support teams.
保険
健康保険,厚生年金保険,介護保険,雇用保険,労災保険
待遇・福利厚生
-
休日休暇
日曜日,土曜日,祝日
給与
年収600 ～ 900万円
賞与
-
show lessshow more
