avp, securities services - global custody operations in Kuala Lumpur

Kuala Lumpur, Wilayah Persekutuan
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job description

AVP, Securities Services – Global Custody Operations

about the company

our client is a leading global financial services company, does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services.

about the job

  • Responsible for managing and leading the Prime Finance Ops team, to ensure timely accurate delivery of services and ensuring that business meet all Service Level Agreement (SLA) requirements
  • Ensure that the service delivery standards comply with customers and all policies
  • Productivity and service improvement initiatives champion
  • responsible to review and enhance turnaround times for transactions to be are processed and service delivery standards
  • Liaise and act as coordinator between clients and internal counterparts to facilitate smooth working processes to strengthen service levels
  • Participate in regular customers' review to address any concerns, build good rapport and relationship and possibly identify additional business opportunities
  • Review client service standards/operating memoranda to ensure consistency in terms of service delivery
  • Develop performance measurement process to track customer interaction and staff performance. Initiate corrective action, where necessary
  • Ensure that monthly statistics on type of enquiries/complaints received from clients are being analysed
  • Responsible for identifying and achieving organizational objectives through the use of appropriate resources
  • Planning of resources to meet the business needs
  • Providing the right training needs for individuals to excel in their respective areas
  • Migration of best practice in term of clients’ services
  • Ensure proper control on departmental expenditure

about the requirement

  • Diploma or degree holder preferred
  • Should have minimum 10 year experience in operations is preferred
  • Experience in billing processing, securities operations or banking will be an added advantage
  • Willingness to work on Malaysia public holidays, if required
  • Team oriented and ability to work under pressure
  • Ability to achieve business objectives without compromising controls and risk parameters established
  • Strong execution skills in a multi-tasking mode and follow-up effectively
  • Self-starter with excellent attitude, communication and interpersonal skills
  • High level of accuracy and attention to detail

Culture & Benefits

Successful candidates can expect an attractive and competitive remuneration package based on qualifications and experience together with other benefits alongside with career advancement opportunities which shall commensurate with efforts and contributions.

To Apply

To apply online please click the 'Apply' button below. For a confidential discussion about this role, please contact Jay Kumari at +603 2036 7570


Custody Operation, Operation

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