citrix engineer (l2) - cyberjaya in Cyberjaya

posted:
location
Cyberjaya, Selangor
job type
Permanent
salary
RM 5,000 per month
reference number
91M0083406_1501751745
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job description

About The Company

  • Our client is an International firm who is currently hiring for its growing teams

About The Role

  • To provide first and second level technical escalation to global staff supporting customers for Data, Voice, and Security requests and issues

Duties

  • Ensure all policies, procedures and work instructions are followed in the interests of customer satisfaction and contractual obligations in a 24x7 environment
  • To provide consultancy to business clients regarding availability and functionality of services
  • Enforce and review GSC process to ensure documentation is current and to provide management escalation for GSC staff
  • Diagnoses of problems and provide solutions to achieve service restoration
  • Provide first and second level technical support for customer fault escalations

Skills & Experience

  • Diploma/Bachelor's degree is required. A technical specialization is preferred
  • Minimum 2 years’ experience in Cisco UCS, Citrix Netscaler, Citrix XenApp/XenDesktop, VMWare vCenter, ESX/ESXi, Hyper-V, NetApp Storage, EMC Storage, Windows Server, Red Hat, SQL, Avamar or other backup technologies
  • Strong English communication skills

Culture & Benefits

  • An opportunity for a career development opportunity with exclusive salary package and benefits aside to its performance bonus

How To Apply

  • To apply online please click the 'Apply' button below. Alternatively, you can also contact Zaza at +603 2036 7550 for a confidential discussion.

apply now