it vp - operations in Kuala Lumpur

posted:
location
Kuala Lumpur, Wilayah Persekutuan
job type
Permanent
reference number
91M0083165_1499307235
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job description

About the Company

Randstad is currently partnering with one of the leading centre for international finance and business in Malaysia

About the Role

Client is looking for someone to Define and continuously improve the District Management (DM) IT service processes and offerings to internal and external users. He will also be responsible for the day to day District Management (DM) IT Operation which includes but not limited to

Duties

  • Monitor and support applications, hardware, IT infrastructures and system interfaces
  • Problem Management
  • Incident Management
  • Service Management and Continues Improvement
  • Define, maintain and improve DM IT services processes and SOP
  • Ensure IT incident and request tickets from internal and external users are resolved within pre-agreed SLA
  • IT resource staffing
  • Operation KPIs
  • IT services are delivered within the agreed budget
  • To plan, negotiate (if required) and execute service roll out
  • Manage the performance of internal and external 3rd party vendors/service providers
  • Responsible for DM IT service roll out
    • Existing IT services to new plots
    • New IT services to existing plots i

Skills & Experience

  • Must have at least 7 years of experience in managing complex IT operation
  • Must have experience in
      • IT operation KPIs reporting and improvement
      • ITIL processes, IT SLA and service catalogue
      • Managing 3rd party vendors for Level-2 & Level-3 support incident
      • Resolving interface and integration issues with 3rd parties’ applications
      • New IT service roll out
      • Project transition to support
      • Certified ITIL professional is preferred

Culture & Benefits
Our Client offers exclusive salary package in awesome environment. You will also be entitled to Medical, Miscellaneous Allowance, Parking and Training Provided.

How to apply
Click apply to submit your application or contact Cristina Salas on +603 2036 7578 for a confidential discussion

skills

ITIL AND operations AND SLA AND project AND budget AND cost
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