technical support (l2) - web services in Kuala Lumpur

posted:
location
Kuala Lumpur, Wilayah Persekutuan
job type
Permanent
salary
RM 4,500 per month
reference number
91M0082689_1497938265
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job description

About The Company

  • Our client is an International firm who is currently hiring for its growing teams

About The Role

  • Work in a 24x7 environment supporting system monitoring infrastructure & solving level 2 technical issues

Duties

  • Own and track tickets within SLAs skills
  • Identify, resolve or manage the resolution of system issues
  • Collect information to resolve the issue or escalate to a specialist
  • Take calls and service ticket requests on a ticket system
  • Familiar working with automated system monitoring applications across large networks
  • Involve with troubleshooting or escalate to level 3
  • Involve in a 24/7 environment

Skills & Experience

  • At least Diploma is required. A technical specialization is preferred
  • Min 2 years experienced in a relevant experience, preferably in Technical Support
  • Able to troubleshoot TCP/IP stack, especially HTTP
  • Good working knowledge in T-SQL, Linux/Unix systems, RESTFul client
  • Basic understanding of JSON and XML syntax
  • Excellent communication skill
  • Having ITIL Foundation v3 Certification is an advantage

Culture & Benefits

  • An opportunity for a career development opportunity with exclusive salary package and benefits aside to its performance bonus

How To Apply

  • To apply online please click the 'Apply' button below. Alternatively, you can also contact Zaza at +603 2036 7550 for a confidential discussion.

apply now