about the job
- You will revamp operations’ quality assurance (QA) program methodology in NB, PA and Claims with periodic and thematic QA.
- You will maintain a register of errors identified and work with functional managers to perform root cause analysis and rectification to prevent recurrence.
- You will work with functional managers, CS team and stakeholders to solicit and implement ideas to uplift customer/broker experience enhancement.
- You will coordinate gap analysis and the implementation of new regulatory guidelines / circulars.
- You will ensure timely closure of all open management actions arising from Compliance/Risk/Internal Audit/Complaint by working closely with operation functional managers.
- You will ensure periodic review of Operations’ SOP is performed and recommend changes to procedures/processes where necessary and participate in their implementation.
- You will assist line managers to prepare regular reports and communication for internal/external parties.
skills & experiences required
- You are a Bachelor Degree Holder
- You have at least 6 years of relevant experience in the life insurance industry, with 2 years at supervisory level
- You have a good knowledge of insurance products
- You have the ability to develop and maintain meaningful relationships with customers, intermediaries, colleagues and industry agencies
- You are proficient in both written and spoken English and Chinese
To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
about the job
- You will revamp operations’ quality assurance (QA) program methodology in NB, PA and Claims with periodic and thematic QA.
- You will maintain a register of errors identified and work with functional managers to perform root cause analysis and rectification to prevent recurrence.
- You will work with functional managers, CS team and stakeholders to solicit and implement ideas to uplift customer/broker experience enhancement.
- You will coordinate gap analysis and the implementation of new regulatory guidelines / circulars.
- You will ensure timely closure of all open management actions arising from Compliance/Risk/Internal Audit/Complaint by working closely with operation functional managers.
- You will ensure periodic review of Operations’ SOP is performed and recommend changes to procedures/processes where necessary and participate in their implementation.
- You will assist line managers to prepare regular reports and communication for internal/external parties.
skills & experiences required
- You are a Bachelor Degree Holder
- You have at least 6 years of relevant experience in the life insurance industry, with 2 years at supervisory level
- You have a good knowledge of insurance products
- You have the ability to develop and maintain meaningful relationships with customers, intermediaries, colleagues and industry agencies
- You are proficient in both written and spoken English and Chinese
To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk