cross business representative terneuzen

toegevoegd
dienstverband
tijdelijk met uitzicht op vast
solliciteer nu

vacature details

toegevoegd
standplaats
terneuzen, zeeland
vakgebied
Financiële dienstverlening
dienstverband
tijdelijk met uitzicht op vast
werktijden
40
ervaring
0 jaar
referentie
79078
telefoon
0115-689850
solliciteer nu

functieomschrijving

Introduction



The Customer Information Group (CIG) is a contact center aimed at supplying information about Dow’s products to customers, channel partners, prospects, and general stakeholders. The team receives requests via e-mail, internet, and phone in North America, Europe, and Pacific. The team responds to escalated requests on behalf of customers and prospects for product and service information across specific Dow businesses and functions. Escalation types include technical information, regulatory, EH&S, samples, pricing, and product availability.



Role Description



As a Cross Business Representative you will provide technical product information, samples, literature and general corporate and subsidiary information on behalf of and to The Dow Chemical Company and their current and potential customers.



Job Expectations




  • Respond to and resolve customer inquiries and hereby increase the resolution rate (the percentage of solved requests for a specific business)

  • Accurate and timely documentation of customer inquiries

  • Be able to multi-task between phone and email requests from customers and businesses

  • Uphold the Dow reputation by providing excellent customer service



Indicative Activities




  • Process and record various types of customer requests by mail/phone by following the work processes

  • Solve requests by gathering information using a variety of computer applications efficiently, including internet and intranet and/or escalating the request to the appropriate person (Business Focal Point or Product Specialist)

  • Maintain daily contact with Product Stewards of businesses, Technical Service, REACH Leader, Dow customers, prospects and (global) Dow employees



Education



MBO 3/4



Experience



Experience with customer service would be an advantage



Other Qualifications




  • Fluency in English and German (written & oral)

  • Excellent customer mindset

  • Cultural awareness and ability to work with a diverse group of people

  • Advanced knowledge of Microsoft Office Desktop applications

  • Experience with SAP R2/3

  • High level of accuracy and eye for detail


Uiteraard staat deze vacature open voor zowel mannen als vrouwen.

functie-eisen

MBO