german-speaking social media customer service specialist in amsterdam

toegevoegd
dienstverband
tijdelijk met uitzicht op vast
solliciteer nu

vacature details

toegevoegd
standplaats
amsterdam, noord-holland
vakgebied
Consultancy
dienstverband
tijdelijk met uitzicht op vast
werktijden
36
ervaring
0 jaar
referentie
73776
telefoon
0203420922
solliciteer nu

functieomschrijving

High profile companies rely on our client Arvato to provide an outstanding experience for their consumers. For their client Rituals we are looking for new colleagues in Amsterdam. Do you have a background in social media and would you like to work in the city center of Amsterdam? Then keep on reading!



The goal of our client is to help its consumers to find moments of joy in everyday life by turning daily routines into more meaningful rituals. As a Social Media Consumer Support Employee you will provide conscious and personalized communication to German consumers via social media. You will monitor activities on social media and reply to these messages accordingly. You will also be developing scripts which can be used on social media by the General Consumer Support Employees.



In case of low volumes on social media, you will help out your General Consumer Support colleagues and handle incoming emails and calls.



Why work at Arvato?



1. Your work matters

You are the backbone of our company as you help to solve problems and provide a great experience for Rituals' customers. Every bit of your work makes a real difference in making a consumer happy. As Social Media Consumer Support Employee you will have the freedom to use your own creative approach and the chance to think about the development of Rituals web care.



2. Great team

You'll be joining a friendly and enthusiastic team, passionate about consumer care. We welcome people of different backgrounds, experiences and perspectives. After all, we can only deliver the best service with colleagues who are as diverse as the consumers we serve.



3. Benefits and perks

Employees are Arvato's most important asset. That's why we take great care of our team. Not only do we offer a competitive salary of 13€ gross per hour (plus travel compensation), we also offer discounted gym memberships, fun events, education opportunities, travel costs reimbursement and more. You will get a 7-month contract (via Randstad) to start with, with the intention of long-term employment.



Our wishlist

Ideally you have an educational background in Communication or Social Media (MBO+/HBO) or you have proven practical experience with the use of social media and internet e.g. blogging or vlogging)

You can persuade us why you have affinity with Rituals

You are good in writing - your grammar skills are accurate

You speak and write German on a native level. Next to this, you have great spoken and written skills in either Dutch or English

You are strong with problem analysis

You are able to deal with several computer systems at the same time

You are able to attend a fulltime two-week (paid) training



Are you available for 36 hours per week and do you recognize yourself in the job description? Then we looking forward receiving your application!

Uiteraard staat deze vacature open voor zowel mannen als vrouwen.

functie-eisen

HBO / bachelor