nordics customer service & order management rep in amsterdam zuidoost

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job details

amsterdam zuidoost, noord-holland
tijdelijk met uitzicht op vast
solliciteer nu

Vacature omschrijving

We are looking for a customer service and order management representative for the Nordic market for our client who is a global player in the life science industry.

In this position you are responsible for the execution of the entire customer process, from the moment an order is placed to taking care of after sales service. You guarantee the quality of our supply chain and you are therefore in contact with key accounts, sales colleagues and manufacturing sites.

An eye for detail and passion for the job make you the best at your work. You’re always looking for a way to optimize our clients service and like to share these ideas with your team.

Your job will be:

- Manage customer accounts and interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
- Answers phones, takes product orders, checks inventory availability or status of shipment
- Handle and resolve customer complaints
- Escalates requests and unresolved issues to the designated resource
- File records of customer interactions and transactions

We would like you to have:

- An (educational) background in Business
- Customer service experience in a similar international environment
- Experience with SAP and Oracle systems is a plus
- Fluency in a Nordic language (Danish, Finnish, Swedish or Norwegian) plus fluent English.
- Driven to provide outstanding customer service

We offer you:

You will be offered a 6 months contract via Randstad to start with, with a possibility to get a direct contract with our client afterwards. The salary indication of between 2300€ and 2500€ gross per month in a very dynamic and innovative international company, active in the life science business.

We are looking forward to receiving your application!

Uiteraard staat deze vacature open voor zowel mannen als vrouwen.


HBO / bachelor