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outbound client services advisor.

job details

summary

    job details

    Are you experienced in dealing with customers either face-to-face or over the phone? Are you looking to secure an entry-level position in the financial services?

    My client is looking for a number of customer service agents to join their team of Outbound Client Services Advisors, this is a customer service role NOT a sales role, all calls will be warm.

    Job Responsibilities:

    * Manage outbound queries to customers and clients via telephone communication

    * Complete telephony, digital and admin based tasks to service customer queries

    * Take ownership of customer problems, solving them at first point of contact and escalate when required

    * Build long lasting professional relationships with customers that will exceed their expectations

    * Deal with customer data ethically and in accordance with the FSA requirements

    Requirements:

    * Customer service experience - can be retail, hospitality or telephony

    * Recent graduates looking to enter the financial services

    * Have a real passion for assisting customers and providing first-class service

    Location:

    Basildon, Essex

    * 15-20 minute walk from the station

    * Free parking onsite

    Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

    Are you experienced in dealing with customers either face-to-face or over the phone? Are you looking to secure an entry-level position in the financial services?

    My client is looking for a number of customer service agents to join their team of Outbound Client Services Advisors, this is a customer service role NOT a sales role, all calls will be warm.

    Job Responsibilities:

    * Manage outbound queries to customers and clients via telephone communication

    * Complete telephony, digital and admin based tasks to service customer queries

    * Take ownership of customer problems, solving them at first point of contact and escalate when required

    * Build long lasting professional relationships with customers that will exceed their expectations

    * Deal with customer data ethically and in accordance with the FSA requirements

    Requirements:

    * Customer service experience - can be retail, hospitality or telephony

    * Recent graduates looking to enter the financial services

    * Have a real passion for assisting customers and providing first-class service

    Location:

    Basildon, Essex

    * 15-20 minute walk from the station

    * Free parking onsite

    Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003