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p2 - access services representative - 46211.

job details

summary

    job details
    Do you have active directory and ID administration experience? Are you looking to gain experience within a top 5 bank? Are you able to multitask? If so, this is a great opportunity for you!

    Our client, a top 5 bank, is looking for an Access Services Representative for a 12 months contract in Toronto. This position is working remote for now, can go back to onsite in future. There is a possibility of contract extension based on business needs.
    Pay rate: $19/Hour
    Rotational Shifts: Monday – Friday, 9:00am - 5:00pm


    Advantages
    •Gain experience within a top 5 bank
    •Earn a competitive rate within the industry
    •possibility to become FTE
    •Long term Contract
    •Remote for now
    •Virtual training
    •Open to new grads


    Responsibilities
    As an Access Services Representative, your duties will include:
    •Providing technology-based customer service support
    •Conducting first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes.
    •Ensuring change activities are performed on time, minimizing risk to the service/business environment
    •Monitoring resources to ensure availability associated with business applications and technology
    •Identifying, resolving, or escalating service delivery issues and/or complaints
    •Maintaining proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
    •Maintaining proficient knowledge of technology components, applications, clients/customers and business services
    •Prioritizing activities to ensure time invested is appropriate to the availability impact
    •Providing seamless integration of activities and processes, recognizing system interdependencies
    •Acting as an information source to colleagues, business partners and clients/customers
    •Ensuring prompt and timely updates to service issues, and follow through on outstanding problems
    •Delivering and maintaining accurate reports and documentation
    •Following established procedures and standards
    •Following standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
    •Maintaining a secure work environment and ensure adherence to notification and escalation processes
    •Communicating effectively within the team relative to service issues and scheduled changes
    •Recommending improvements and enhancements to internal departmental processes
    •Complying with well-defined enterprise technology delivery practices and standards and project management disciplines


    Qualifications
    •Ability to multi-task
    •Team skills
    •ID administration experience – active directory experience – 1+ years
    •Communications skills – writing emails, phones
    •Computer savvy – intermediate excel
    •University/College degree; 2-4 years’ experience is an asset.
    •New Grads will educational experience are also welcomed to apply.
    •Knowledge of e-Mail systems: Outlook Exchange, Knowledge of Mainframe ACF2 and Notes Applications Good understanding of the Active Directory environment, Familiarity with TD specific applications such as, but not limited to WebIR, RPM, AS400, EDW, company Leads, Knowledge of Enterprise Directory, Knowledge of Security and Audit procedures and policies.
    •Minimum 2 year IT College Degree or Diploma from an accredited institution and Technical training or equivalent experience in ID Administration
    •2-4 years’ experience required.

    Nice to have:
    •Scripting & automation skills


    Summary
    Interested in the Access Services Representative role in Toronto? Apply online today!
    Candidates moving towards the next step of the recruitment process will be contacted.


    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Do you have active directory and ID administration experience? Are you looking to gain experience within a top 5 bank? Are you able to multitask? If so, this is a great opportunity for you!

    Our client, a top 5 bank, is looking for an Access Services Representative for a 12 months contract in Toronto. This position is working remote for now, can go back to onsite in future. There is a possibility of contract extension based on business needs.
    Pay rate: $19/Hour
    Rotational Shifts: Monday – Friday, 9:00am - 5:00pm


    Advantages
    •Gain experience within a top 5 bank
    •Earn a competitive rate within the industry
    •possibility to become FTE
    •Long term Contract
    •Remote for now
    •Virtual training
    •Open to new grads


    Responsibilities
    As an Access Services Representative, your duties will include:
    •Providing technology-based customer service support
    •Conducting first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes.
    •Ensuring change activities are performed on time, minimizing risk to the service/business environment
    •Monitoring resources to ensure availability associated with business applications and technology
    •Identifying, resolving, or escalating service delivery issues and/or complaints
    •Maintaining proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
    •Maintaining proficient knowledge of technology components, applications, clients/customers and business services
    •Prioritizing activities to ensure time invested is appropriate to the availability impact
    •Providing seamless integration of activities and processes, recognizing system interdependencies
    •Acting as an information source to colleagues, business partners and clients/customers
    •Ensuring prompt and timely updates to service issues, and follow through on outstanding problems
    •Delivering and maintaining accurate reports and documentation
    •Following established procedures and standards
    •Following standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
    •Maintaining a secure work environment and ensure adherence to notification and escalation processes
    •Communicating effectively within the team relative to service issues and scheduled changes
    •Recommending improvements and enhancements to internal departmental processes
    •Complying with well-defined enterprise technology delivery practices and standards and project management disciplines


    Qualifications
    •Ability to multi-task
    •Team skills
    •ID administration experience – active directory experience – 1+ years
    •Communications skills – writing emails, phones
    •Computer savvy – intermediate excel
    •University/College degree; 2-4 years’ experience is an asset.
    •New Grads will educational experience are also welcomed to apply.
    •Knowledge of e-Mail systems: Outlook Exchange, Knowledge of Mainframe ACF2 and Notes Applications Good understanding of the Active Directory environment, Familiarity with TD specific applications such as, but not limited to WebIR, RPM, AS400, EDW, company Leads, Knowledge of Enterprise Directory, Knowledge of Security and Audit procedures and policies.
    •Minimum 2 year IT College Degree or Diploma from an accredited institution and Technical training or equivalent experience in ID Administration
    •2-4 years’ experience required.

    Nice to have:
    •Scripting & automation skills


    Summary
    Interested in the Access Services Representative role in Toronto? Apply online today!
    Candidates moving towards the next step of the recruitment process will be contacted.


    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.