Do you have excellent communication skills in both French and English? Are you eager to gain some experience in the financial services industry? Do you have excellent a customer service skills? If so, we have the role you are looking for!We are currently looking for individuals to join our client, one of Canada's largest insurance and financial services companies, as a Bilingual Customer Service Administrator.This role is open to candidates in Waterloo or Halifax locations.Advantages- Work for one of Canada's largest insurance and financial services companies- Work with a friendly and easy-going team- Rotational shifts: Monday – Friday, 9am-5 pm- Hybrid role – 3days per week in office- 6-month contract- Pay Rate: $23/hr- Training Provided- July 18th, 2022 start dateWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance.This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service Administrator, your duties will include but not limited to:•Managing inquiries, communications (telephone and written responses) and processing for all deposit products and distribution channels. •Being accountable for all not in good order (NIGO) and Complex transactions for new business and in force deposit accounts while working within prescribed accuracy, productivity, and service level agreements (SLAs). •Responding to all inquiries from advisors, back office, and client interactions for NIGO requirements, facilitating the situation until resolution. •Following AML guidelines and ensure enhanced due diligence is applied for Related Parties, Politically Exposed People, and High Risk clients, Bank regulations and CPA guidelines.•Participating in Operational Risk Reviews for the functions within Deposit Admin and supporting in the implementation of action plans to address areas of risk.Qualifications•Excellent customer service and communication skills (written and verbal) in both French & English•Ability to build and maintain relationships while focusing on professionalism•Well-developed time management skills with ability to handle multiple priorities; can work independently or as part of a team•Strong organizational skills and sense of urgency and flexibility•Strong attention to detail and excellent sense of accuracy combined with outstanding customer service skills•Excellent problem solving, analytical, judgment and decision-making skills•Strong sense of urgency and flexibility to work on a fast paced and changing EnvironmentSummaryIf you are interested in the Bilingual Customer Service Administrator, please apply online at www.randstad.ca.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to firstname.lastname@example.org to ensure their ability to fully participate in the interview process.